Pocket Health

Asynchronous store and forward service provider Pocket Health is Canada’s first platform to allow patients to upload their own medical imaging records such as X-rays, ultrasounds, CT scans, and MRIs. Patients can access and share these high-resolution records with healthcare providers across any network for diagnosis and for reports using a similar concept to Dropbox for health scans. The images are encrypted for access via multiple devices. The platform also helps patients understand their results as it provides in-app functions to explain medical phrases in layman’s terms.

In July 2023, the company launched Appointment Reminders, a new product integrated into its image-sharing platform for healthcare providers. Appointment Reminders enables healthcare providers to send automated, personalized prep instructions and scheduling reminders to patients via email or text messages. 

The company operates on a freemium basis; it offers a basic option for free. For its premium features, such as viewing images online, receiving follow-up recommendations, and sharing images via print and email, the company charges USD 29 per year. Pocket Health also has another subscription offering for USD 49 per year, enabling patients to ask doctors follow-up questions, access additional testing, and cover up to four family members.

Key customers and partnerships

As of August 2024, the company’s platform had been used by 1.5 million patients. 

The company operates on a B2B2C model, and, as of August 2024, had partnered with over 800 imaging providers and hospitals across the US, including Washington Hospital Healthcare System, St Joseph's Healthcare London, and Midland Health.