SysAid

SysAid is a provider of IT service management (ITSM) and help desk solutions. The company offers a comprehensive platform that integrates essential IT tools, including incident management, problem management, change management, asset management, and service catalog management. SysAid's ITSM solution enables organizations to streamline their IT operations and enhance customer support through features such as ticket management, self-service portals, and knowledge bases. The platform incorporates AI-powered conversational chatbots to assist employees, students, and clients with day-to-day inquiries, available via chat, email, Microsoft Teams, or a self-service portal. SysAid's solution also includes workflow automation and orchestration capabilities for processes across various departments, from legal to operations. The platform allows users to view, secure, and manage assets directly within the service desk, with asset data and records integrated into each ticket for faster issue resolution. As of January 2018, SysAid served more than 10,000 organizations across 140 countries, with over 50% of its customer base located in North America. The company's software is available in 42 languages and caters to organizations of various sizes, primarily in regulated mid-market sectors such as healthcare, retail, education, financial services, manufacturing, and aviation.