Candoo Tech offers a range of services including one-on-one tech training and support sessions, online group lessons, and an on-demand content library. These services are provided remotely on a nationwide basis by US-based Tech Concierges who are specially trained to work with older adults. The company's approach focuses on providing personalized tech assistance to seniors. Its Tech Concierges offer patient guidance, covering everything from setting up devices and learning how to use email and video conferencing tools to installing new apps and researching medical information online. The goal is to empower older adults to confidently use technology for various purposes, such as communicating with healthcare providers and staying connected with loved ones. Candoo Tech was founded by entrepreneur Liz Hamburg in 2019. Since its inception, the company has been working directly with older adults, their families, and various organizations, including senior living communities, health plans, hospital systems, and social service agencies.
Key customers and partnerships
In July 2023, Candoo Tech expanded its partnership with Lifespace Communities, a top nonprofit senior living provider, to offer its services across Lifespace's 17 communities nationwide. This followed successful pilot programs in 2022 at two Lifespace communities in Texas and Wisconsin. Additionally, in November 2023, Candoo Tech collaborated with CareFirst BlueCross BlueShield to launch a digital literacy pilot for the health insurer's Advantage DualPrime members in the Baltimore area. The partnership aimed to increase access to healthcare by helping older adults gain confidence in using technology for tasks like communicating with medical professionals and researching health-related information. Candoo Tech is a member of AARP's AgeTech Collaborative and a graduate of the Techstars Future of Longevity Accelerator program in partnership with Pivotal Ventures, an investment company created by Melinda Gates.
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