Aivo

Aivo is a global company specializing in automated conversational journeys powered by Artificial Intelligence for the business sector. Founded in Argentina in 2012, Aivo offers a comprehensive suite of AI-driven customer engagement solutions designed to automate interactions, resolve queries, and enhance customer experiences across multiple channels. The company's core offering includes AgentBot, a virtual conversational assistant with AI capabilities; Help, a knowledge base for AgentBot; Live, an AI-assisted human attention tool; and Voice, a virtual assistant for telephone lines.

In August 2023, Aivo was acquired by Engageware, a market leader in cloud-based customer engagement software. This acquisition extended Engageware's platform capabilities to help financial institutions, wealth and asset management firms, insurance brokers, and other enterprises automate customer service, reduce call center workload, and improve operational efficiencies. Aivo's technology integrates with ChatGPT to provide unique auto-generated responses, complementing confidential and transactional interactions.

Aivo's solutions are designed to understand natural conversations, seamlessly connect with existing tech stacks, and deliver personalized customer experiences. The company's Video Conversational AI, developed in collaboration with Synthesia, allows businesses to interact with customers through a video chat featuring a virtual hyper-realistic AI-generated avatar. This technology enables companies to offer empathetic, automated, and exclusive customer service experiences.

Key customers and partnerships

Aivo serves over 200 clients across various industries, including fintech, banking, telecom, and retail. Some of its notable customers include Visa, BBVA, Movistar, Havaianas, Sony, and Avon. In 2016, BBVA in Argentina partnered with Aivo to implement a chatbot on its public website for automated user query resolution.

Aivo operates in the Americas and Europe and has been recognized as a niche player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platform. Aivo is also a Meta Business Partner, enabling it to create conversational journeys across popular platforms like WhatsApp, Facebook, and Instagram.