Techstars Ventures (formerly Bullet Time Ventures) is the venture capital arm of Techstars. Bullet Time Ventures is a $150 million fund based in Boulder, Colorado.

Techstars Ventures

Techstars is a global platform that provides investment and innovation. Through the Techstars Worldwide Entrepreneur Network, founders and their teams connect with other entrepreneurs, experts, mentors, alumni, investors, community leaders, and corporate partners who will help their companies grow. Techstars operates four divisions: Techstars Mentorship-Driven Accelerator Program supercharges success and Techstars Startup Programs inspire, educate, and connect entrepreneurs. Techstars Venture Capital Fund invests in innovative and disruptive companies. Techstars Corporate Innovation Partnerships help brands create products and services. Techstars' accelerator portfolio includes more than 1,000 companies with a market cap of $8.1 billion.

Techstars

Union Square Ventures is a private equity and venture capital firm focused on early-stage, growth capital, late-stage, and startup financing. The USV portfolio companies create services that have the potential to fundamentally transform important markets.  It exclusively invests in the internet world, focusing on the applications layer of the web, internet services, and web services that create large networks as well as the mobile sector. Some of its invested companies are based in New York, San Francisco, London, Berlin, and places in between. It typically makes a starting investment in portfolio companies of $1 million. In certain Series Around cases, the firm may make a starting investment between $2.5 million to $3 million. It typically invests up to $20 million in any single company. Union Square Ventures was founded in 2003 and is based in New York, United States.

Union Square Ventures

Bessemer Venture Partners helps entrepreneurs lay strong foundations to build and forge long-standing companies. Their portfolio includes pinterest, shopify, twilio, yelp, linkedin, pagerduty, docusign, wix, fiverr, and toast, and has $19 billion of assets under management.

Bessemer Venture Partners

TCV provides capital to growth-stage private and public companies in the technology industry. It also provides management teams with data-driven insights, sector expertise, access to world-class talent, and connections with category leaders.  Founded in 1995, the Silicon Valley-headquartered firm has invested more than $14 billion in over 350 growth-stage technology companies to date. Some of its most prominent portfolio company exits include Airbnb, Facebook, Netflix, Peloton, and Zillow.

Lowercase Capital is a private equity and venture capital firm specializing in investments in seed/startups, mature, and acquisition of later-stage companies. The firm typically invests in wireless, media, commerce, infrastructure, energy, and transportation sectors. It also advises businesses and funds.  Lowercase Capital was founded in 2010 and is based in New York, New York.

Lowercase Capital

Funding and support for concept and seed stage startups.  K9 Ventures is a true early stage venture fund that provides funding and support for concept-stage and seed-stage technology companies. We work with entrepreneurs, sometimes even before a company has been formed, to help evaluate, evolve and fund a company in its nascent stages. K9 Ventures focuses on startups in the San Francisco Bay Area that have a strong entrepreneur/team, an idea that has a clear path to revenue, which can be capital efficient and where they can add value.

K9 Ventures

Founders Fund is a venture capital firm that invests at every stage in companies building revolutionary technologies. It has been investors, founders, and early employees of prominent technology companies. It has historically invested in a wide variety of sectors, including aerospace, artificial intelligence, advanced computing, energy, health, and consumer Internet.

Founders Fund

SV Angel is a San Francisco-based venture fund. Their experience spans helping companies like Airbnb, Coinbase, Databricks, DoorDash, Faire, Flexport, GitHub, Notion, Pinterest, Snap, Square, and Stripe Scale. Over the last 30 years of investing, their core values of trust, loyalty, and integrity along with a founder-first approach have driven our strategy. They are a service organization, investing in founders who share these values. They support entrepreneurs in building lasting companies by assisting at key inflection points and leveraging networks to help them propel their businesses forward.

SV Angel

500 Global is a multi-stage venture capital firm with $2.4 billion in assets under management. The firm invests in founders who are building fast-growing technology companies. It focuses on markets where technology, innovation, and capital can generate long-term value and economic growth. 500 Global collaborates with key stakeholders and provides advisory services to governments on fostering entrepreneurial ecosystems to support startups. The firm has invested in over 5,000 founders and more than 2,800 companies across 80+ countries. It has funded over 35 companies valued at more than $1 billion and over 160 companies valued at over $100 million, including those that are private, public, or have exited. The team consists of over 190 members based in more than 25 countries, with experience as entrepreneurs, investors, and operators from leading technology companies.

500 Global

Managing more than $200 million, Infocomm Investments builds and invests in start-up companies in Singapore and globally. Through our investments, global reach, and partnerships across private and public sectors, we accelerate the development of start-ups in their formative phase, and invest further as they move forward with growth and expansion. We play a central role in building a vibrant tech start-up ecosystem in Singapore, and we are a wholly-owned subsidiary of the Infocomm Development Authority of Singapore.

Infocomm Investments

Redpoint has partnered with visionary founders to create new markets and redefine existing ones since 1999. The firm invests in startups across seed, early, and growth phases. In total, Redpoint manages $4 billion across multiple funds.

Redpoint

T. Rowe Price is an investment management firm dedicated to funding technology startups. The firm serves individuals, financial intermediaries, and institutions and offers a full range of investment strategies across a broad spectrum: debt, equities, and private equities.

T. Rowe Price

Fidelity is a privately owned investment management firm that serves a wide range of clients. It offers services including IRAs, rollovers, annuities, discount brokerage, retirement planning, estate planning, wealth management, securities execution and clearance, and life insurance. They serve individual investors, businesses, financial advisors, and institutions. The firm manages equity, fixed-income, and balanced mutual funds and invests in public equity and fixed-income markets. It also conducts in-house research to inform its investment decisions.

Fidelity

ArrowMark Partners is an SEC-registered investment adviser. It aims to provide consistent, asymmetric, non-correlated, risk-adjusted returns by utilizing fundamental research across the capital structure. They are committed to compounding wealth by providing one-of-a-kind, client-driven, and absolute return solutions.

ArrowMark Partners

Altimeter Capital is a technology-focused investment firm based in Menlo Park, CA and Boston, MA.  Altimeter manages a long/short public equity fund and growth-stage private capital funds.

Altimeter Capital

Amazon operates a vast online marketplace where customers can purchase a wide variety of products, including electronics, books, apparel, household goods, and more. The company has a robust logistics and delivery network, allowing efficient shipping and on-time delivery to customers.

Amazon

Salesforce Ventures helps enterprising founders build companies that reinvent the way the world works. Since 2009, they’ve invested in and partnered with more than 400 of the world's tenacious enterprise software companies from seed to IPO, including Airtable, Databricks, DocuSign, Guild Education, Hopin, Monday.com, nCino, Snowflake, Snyk, Stripe, Tanium, and Zoom. Salesforce Ventures leverages decades of expertise in the cloud and long-term relationships with key decision-makers at thousands of businesses around the world to give portfolio companies an unfair advantage, help them build credibility, and accelerate growth.

Salesforce Ventures

K2 Global is a venture capital firm based in Singapore and Miami that invests in high growth technology companies.

K2 Global

Counterpart Advisors is a Venture Capital, Private Equity & Consulting firm that engages in highly competitive and visible markets.

Counterpart Advisors

Twilio

Artificial intelligence is helping sales teams manage relationships and optimize the customer lifecycle.

Sales Engagement Platforms

<div>
 
 Calixa offers a bottom-up sales platform that enables the sales team to segment customers by using prior purchasing and product usage patterns it aggregates through CRMs and other third-party tools. This enables sales teams to take the correct actions when approaching customers to increase user value and adoption. In November 2021, the company announced the beta launch of direct support for the Modern Data Stack, a suite of tools used for data integration, which enables users to connect their data warehouse (Snowflake or BigQuery) to Calixa.
 
 
 Calixa operates a subscription model starting from USD 199 per month (100,000 users), and also offers a freemium package for startups.  
 
 
 In November 2021, the company raised USD 12 million in a Series A funding round, just eight months after Calixa raised USD 4.25 million in a seed round; both rounds were led by Kleiner Perkins. The company intends to use the most recent funds for hiring— Calixa has 12 employees (up ~50% since its seed round) and plans to expand the team to 18 by Q1 2022. 
 
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BoostUp.ai, a sales intelligence platform, offers a proprietary forecasting tool to predict revenue growth for sales teams. The platform features quarterly forecasts based on deal insights powered by sales activities (email, call, etc.), sales process alignment and pipeline management, and deal risk analytics and “next-best actions” for sales managers. It also analyzes sales rep performance, allowing managers to identify the need for coaching.The firm’s edge is in its “flexible forecasting tools,” which include 1) custom forecasts; 2) custom metrics, KPIs, or business types; 3) live roll-ups; and 4) multivariable forecasting. The company claims users of its solutions experience a 30% increase in sales rep capacity, 95% forecast accuracy from day one of the quarter, a 10% increase in close-won conversion rates, and a 50% increase in net dollar retention.Key customers and partnershipsAs of March 2022, the platform had served 50+ customers including Cloudflare, Udemy, Teradata, Workato, Degreed, and Iterable.

Using AI to mimic and understand human language

Natural Language Processing Tools

Hyro develops a plug-and-play conversational artificial intelligence (AI) platform for healthcare organizations. The company's Adaptive Communications Platform utilizes natural language processing to automate patient interactions across multiple channels, including call centers, websites, mobile apps, and SMS. Hyro's AI assistants handle tasks such as appointment scheduling, prescription refills, FAQ resolution, and password resets without requiring manual creation of conversational flows. The platform scrapes data from various sources, maps it into a knowledge graph, and adds layers of natural language understanding to enable adaptive self-learning. This approach allows for rapid deployment, typically within 48 hours, and minimal maintenance compared to traditional chatbots. Hyro's technology can deflect and resolve up to 85% of routine calls, freeing up human agents to focus on more complex inquiries. The platform also provides analytics and insights to improve organizational decision-making. Since its launch in 2020, Hyro has experienced significant growth, doubling its annual recurring revenue year-over-year. As of May 2023, the company had raised a total of USD 35 million in funding.
Key customers and partnerships
Hyro's AI assistants have been utilized by tens of millions of patients across various healthcare networks, providers, and hospitals. Notable clients include Weill Cornell Medicine, Intermountain healthcare, Baptist Health, and Novant Health. In October 2023, Hyro announced a partnership with UST, a digital transformation solutions company, to integrate its conversational AI capabilities into UST's patient-centric digital offerings for health systems. This collaboration aims to enhance contact center operations for their joint customer base by automating routine queries and streamlining staff workflows.

PolyAI is a London-based company that develops conversational AI technology for customer service automation. The company's platform combines generative AI with a user experience tailored for enterprise voice channel deployments. PolyAI's voice assistants are designed to understand and engage with each individual's unique voice, making them valuable tools for businesses across industries. The company's technology allows voice assistants to guide customers through complex queries conversationally, addressing the shortage of call center workers. PolyAI's platform includes smart workflows for designing and launching voice experiences, actionable insights unique to voice interactions, and out-of-the-box integrations for quick deployment and improvement of voice assistants.
PolyAI's AI agents can handle calls autonomously during peak times when human agents are unavailable. They have instant access to relevant information and can speak multiple languages. As of May 2024, PolyAI had deployed the world's most multilingual enterprise voice assistant, supporting 12 languages and doing the work of over 1,000 full-time employees for one of its global clients. The company's voice assistants can fully resolve between 40-90% of all incoming calls while increasing customer satisfaction scores by up to 40%. PolyAI's technology aims to improve customer experience, reduce costs, increase productivity, and collect valuable data about customer interactions.

Giving creators the power of content monetization and audience engagement.

Creator Economy

<div>
 
 Community offers a message-based service where celebrities, influencers, and musicians can directly engage with their fans via text messages, photos, videos, and voice messages. Initially launched as Shimmur in 2017, the business had raised roughly USD 7 million during 2015-2017. However, it did not succeed, leading to the relaunch of Shimmur as Community in 2018, with the support of Hollywood talent manager Guy Oseary and famous actor and venture capitalist Ashton Kutcher. 
 
 
 Community was launched in July 2019 and has multiple celebrities, politicians, and artists (&ldquo;community leaders&rdquo;), such as Jennifer Lopez, Barack Obama, Kerry Washington, the Jonas Brothers, and Jake Paul using the platform to communicate with fans privately. Community leaders will be given a phone number which they can use to communicate directly to one or many fans based in North America without advertisements or algorithms. The platform&rsquo;s pricing is based on audience size, where community leaders pay a monthly fee ranging from less than USD 100 to several thousand. Community leaders can monetize by using the platform to sell merchandise bundles, rally the fanbase, and leverage the direct communication tool to promote shows and projects.
 
 
 By January 2020, the company had amassed around 500 community leaders, of which 25% were prominent celebrities with large audiences, and the rest were creators, athletes, authors, entertainers, and public figures, with over 200 million Community texts sent. As of August 2020, the company claims that the number of community leaders has increased to 2,000, exchanging 2 million texts daily (celebrity and fans collectively), and as of September 2020, it has almost 20 million members on its platform. However, in 
 <a href="https://sp-edge.com/updates/11278">
 June 2022
 </a>
 , the company reportedly laid off ~40 employees due to adverse market conditions.
 
 
 Funding and financials
 
 
 In its last funding round (April 2021), the company raised USD 40 million from Salesforce Ventures. 
 
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Using AI to automate, enhance and optimize marketing activities

Marketing Automation

Postscript is an SMS marketing platform specially designed for ecommerce brands that retail on Shopify; a multichannel ecommerce platform. Postscript’s platform allows brands to 1) manage and launch personalized SMS campaigns; 2) automate workflows for customer notifications, such as abandoned carts, shipping notifications, cross-selling opportunities; 3) connect to Shopify data to segment customers and create personalized customer experiences; and 4) connect with customers with 1:1 text messaging. The platform is fully compliant with the US Telephone Consumer Protection Act (TCPA) and can be connected to 25 technology integrations including Klaviyo, Zendesk, and Privy.By specializing exclusively in SMS marketing, the firm claims to have an edge over its competitors by being the first to introduce innovations to this space including launching a two-way conversational SMS system and is the first SMS platform enabling purchases through SMS via its Postscript Pay feature. This is reflected in its customer growth, which grew from 530 customers in December 2019 to 3,500 by March 2021 and 8,500+ by June 2022. Postscript claims that its users have on average experience a 25x ROI.Key customers and partnerships&nbsp;As of September 2024, 10,000+ Shopify stores used Postscript’s services including Brooklinen, Homesick, Native, Spikeball, and Kopari.

HR Tech

Paradox is a conversational recruiting software company founded in 2016 that leverages artificial intelligence to streamline and automate various aspects of the hiring process. The company's flagship product is an AI assistant named Olivia, which interacts with candidates through natural language processing to handle tasks such as candidate screening, interview scheduling, and onboarding. Paradox's technology is designed to reduce the administrative burden on recruiters and hiring managers, allowing them to focus on more strategic aspects of talent acquisition.
The platform supports over 100 languages, making it suitable for global companies with diverse hiring needs. Paradox's software is particularly effective for high-volume hiring, enabling organizations to scale their recruitment efforts efficiently. The company's solutions include a Conversational Applicant Tracking System (ATS), dynamic career sites that adapt to each candidate's interaction, and tools for automating various stages of the recruitment process.
Paradox has achieved significant growth since its inception, with revenues increasing by over 1,000% between 2020 and 2023. The company has been recognized multiple times on the Inc. 5000 list of fastest-growing private companies in the US and has also been featured on the Deloitte Fast 500 list. In March 2024, Paradox announced a leadership transition, with Adam Godson taking over as CEO from founder Aaron Matos, who moved into the role of Executive Chairman.
Key customers and partnerships
Paradox serves a wide range of global clients across various industries. Some of its notable customers include Unilever, McDonald's, General Motors, Nestlé, Pfizer, L'Oréal, CVS Health, FedEx, Compass Group, and Disney. The company has established partnerships with major HR technology providers, becoming an SAP Endorsed partner and being recognized as an early adopter of Workday's AI Marketplace.
Paradox has demonstrated its impact through case studies with clients such as General Motors, where the implementation of their AI assistant (branded as Evie) reduced interview scheduling time from an average of five days to 29 minutes. The company's solutions have helped clients like Southern Rock Restaurants save over USD 840,000 in a single year through improved hiring efficiency.

Empowering efficiency, visibility and collaboration throughout supply networks

Supply Chain Tech

<div>
 
 Inspectorio provides a supply chain management platform aimed at enhancing the efficiency, transparency, and sustainability of the production chain operations across a range of industries. The company leverages technology to address the challenges in quality assurance, responsible sourcing, production management, traceability, and supplier relationship management. 
 
 
 
 
 Inspectorio&rsquo;s platform is AI-powered, providing dynamic and intelligent solutions across various operational needs. It also helps organizations collaborate with their global supply chains, thereby streamlining operations and preventing potential issues. 
 
 
 
 
 Key customers and partnerships
 
 
 
 
 Inspectorio serves a broad spectrum of industries such as apparel and footwear, food and beverage, home and furniture, multi-category retail, and outdoor and sports, providing solutions tailored to the needs of brands and retailers, suppliers, and factories. As of April 2023, the company served over 8,000 customers worldwide. In January 2022, the company&rsquo;s clientele included renowned brands and retailers such as Target, Crocs, and Carter's. 
 
 
 
 
 In June 2022, Inspectorio entered a global sales, marketing, and product partnership with CGS, a provider of business applications and outsourcing services. The collaboration integrated CGS's Shop Floor Control technology with Inspectorio's Sight quality management system, offering enhanced visibility into manufacturing and supply chain processes. The combined solution was expected to yield robust AI algorithms, powerful analytics, and real-time insights into every phase of the manufacturing process.
 
 
 
 
 Funding and financials
 
 
 
 
 In January 2022, Inspectorio raised USD 50 million in a Series B funding round led by Insight Partners, a New York-based private equity and venture capital firm. Other investors such as Techstars, Flexport, Ecolab, and Matchstick Ventures also participated in the round. The new funding was expected to be channeled towards research and development initiatives, as well as enhancing its product development, go-to-market teams, and overall expansion. 
 
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Harnessing tech to provide exceptional customer experiences

Customer Service Platforms

Hyro offers a conversational AI platform, name for customer interactions and analytics. Its platform combines omnichannel communications with analytics, enabling organizations to manage a high volume of calls and messages while automatically collecting business insights.Its main products include:1) AI Assistants: A virtual assistant that can automate conversations like frequently asked questions and complete tasks at scale. This eliminates the need for extensive workflow development.2) Call Center Automation: Uses NLP and voice recognition capabilities to improve self-service options and routing conversations to the right agents.3) Conversational Intelligence: Offers conversational insights from interactions across websites, call centers, and mobile apps, providing real-time visibility into channel performance. It gives organizations insight into the impact of conversations on the customer journey, engagement and conversion metrics, trending topics, and missing terms.The company claims it delivers an average return on investment (ROI) of 5.5x, increases the first-touch resolution rate by 220%, and reduces operational costs by 35%.Key customers and partnershipsAs of October 2023, Hyro mainly served the healthcare sector and has provided its solutions to customers such as Intermountain Health, Weill Cornell Medicine, Novant Health, Montefiore, and Contra Costa Health Services.Hyro has entered several partnerships with companies such as- Artera to launch Artera Care Assist powered by Hyro (November 2023)- Gozio Health to embed Hyro’s conversational AI platform within Gozio's framework to offer chat solutions to patients and staff through mobile apps (July 2023)- UST to offer Hyro’s conversational AI assistants to UST ContineoHealth’s hospital and health system clients (October 2023)- Panda Health to offer Hyro’s digital workforce of AI Assistants on Panda Health's marketplace (April 2023).

Creating safer digital communities with AI vigilance

Automated Content Moderation

Spectrum Labs is a technology company specializing in AI-powered content moderation and trust and safety solutions. The company's flagship product, Guardian, uses Contextual AI to analyze user profiles, conversation history, and platform metadata to identify and action context-dependent toxic conversations in real-time. Guardian is capable of detecting over 40 distinct toxic behaviors such as hate speech, violent extremism, child grooming, and spam across more than 30 languages. Spectrum Labs' technology is designed to help online platforms eliminate harmful content, improve user retention, and create more enjoyable customer experiences.
The company's solutions are utilized by several prominent online brands and communities, including Riot Games, Grindr, and The Meet Group. Spectrum Labs' technology is certified by Munich Re to reduce risk for platforms. In September 2023, Spectrum Labs was acquired by ActiveFence, a leading provider of trust and safety intelligence solutions. The acquisition aimed to enhance ActiveFence's capabilities in detecting and mitigating online harms at scale.
Key customers and partnerships
Spectrum Labs serves some of the world's leading online brands and communities across various industries. Its key customers include gaming companies like Riot Games, dating platforms such as Grindr, and social networking services like The Meet Group. Other notable clients are Fandom, an entertainment wiki platform, and Udemy, an e-learning platform. Spectrum Labs was working with over 20 major platforms, helping to monitor billions of daily conversations for toxicity. The company has also partnered with Intel Capital, which led a USD 32 million Series B funding round for Spectrum Labs in January 2022.

87% of AI projects never make it to production. Whether it’s because they are inaccurate, hallucinate, don’t work in real-world contexts, misunderstand real people or that they’re stuck before they start because of the “cold-start problem”, the issue comes down to not enough high-quality use-case specific, privacy-compliant labeled data for training.  But real-world human-labeled data is expensive and requires a lot of data science labor – and synthetic data is so low-quality and unrelated to the model’s actual use-case that it doesn’t improve performance much. Nurdle can help. By using real-world human-labeled kernel datasets built for specific use-cases, we produce enhanced synthetic datasets that perform almost as well as human-labeled at the speed and price of synthetic datasets. Contact us for a free data gap analysis showing you what kind of data you’re missing and how much you need for your performance target. Nurdle AI uses real-world custom use case datasets to generate synthetic datasets for accurate LLMs.

Frame AI is a Streaming AI Platform based on the premier implementation of a STAG architecture. Frame AI enables enterprises to turn dormant unstructured data into a competitive advantage, by continuously surfacing opportunities to increase customer value and decrease operational costs.

PolyAI develops a machine learning platform for conversational artificial intelligence. PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. PolyAI's voice assistants understand customers, regardless of what they say or how they say it. Founded in 2017, the company has its headquarters in London, England, United Kingdom, and New York, United States of America.

We're making mobile communications more: agile, intelligent and personal to help businesses around the world stay ahead with the needs of their users.  Treble helps you to simplify and optimize your business operations by automating customer interactions via WhatsApp.

We help online businesses grow with Our best marketing tips and insights. We provide content on digital marketing tools, software, and online marketing education, All in one place

Courier offers an API that lets developers intelligently route user notifications across their existing channels – like SendGrid, Twilio, Slack, and Facebook Messenger – using factors like ''is the user online?'' and ''which channel has produced the most engagement for this user previously?''

Postscript is an eCommerce SMS platform that enables brands to communicate and engage with customers through text message marketing. It allows users to easily create and manage SMS marketing campaigns with detailed analytics to improve sales and revenue. It plugs into eCommerce businesses and helps overcome declining email engagement by sending customers targeted and customizable SMS marketing.

we help coaches, course creators, and trainers to build an online coaching business

Digital Marketing and E-Learning Solution

BoostUp.ai's Front Office Revenue Operations and Intelligence platform is designed to help sales teams achieve forecasting accuracy, efficiency, predictability, and growth across the entire sales process. BoostUp.ai accelerates revenue performance with a single connected experience across revenue operations and digital revenue intelligence creating complete transparency, automating processes, and identifying risk and opportunity in the pipeline while improving forecasting rigor and accuracy. This drives team efficiency, leads to a high-performing sales team, and boosts sales execution and revenue. Leading companies like Teradata, Degreed, ContentSquare, Workato, and Iterable use BoostUp to drive predictable revenue growth. Leading companies including Branch, Iterable, ContentSquare, Windstream, Degreed and Udemy trust BoostUp.ai to drive predictable revenue and growth.

Spectrum Labs is a technology company, platform, and community that focuses on making the internet a safer and more valuable place for all. The company identifies toxic behaviors across text, voice, and languages enabling trust and safety teams to reduce content moderation costs and increase the detection of brand-destroying behaviors.

Paradox is an AI company that helps companies capture and screen candidates, improve conversions, and answer all candidate questions. The company IS helping HR and talent teams automate administrative tasks and deliver real-time candidate and employee communications Paradox flagship product is Olivia, the AI recruiting assistant obsessed with improving and reinventing the candidate experience. It delivers one-to-one candidate experience at scale and even handles interview scheduling. It also allows talent acquisition and human resources professionals to focus on what they do best, human interaction while focuses on experience, automation, and intelligence.  Paradox was founded in 2016 and is based in Scottsdale, Arizona, United States.

Calixa is a GTM platform that gives teams the product insights they need to find, close, and grow customers amidst a sea of self-serve signups. Calixa pulls together a company's data from 3rd party apps (Salesforce, Zendesk, Stripe, etc), data warehouses (Snowflake and BigQuery), and product event data (Segment, Amplitude) and turns it into an intuitive and actionable app layer for customer facing teams.

Algolia is the search-as-a-service platform that enables companies of all sizes to deliver fast and relevant digital experiences that drive real results. With Algolia, consumers can easily find and discover what they want across the web, mobile, and voice. Algolia allows developers and business teams to build and optimize delightful search and discovery experiences that increase online engagement, conversion rates, and revenue.

Terazo helps clients to run more efficiently and unlock new business value through integration and automation. The company develops and supports mission-critical applications, online services, and platforms that enable innovation for customers across a wide spectrum of industries.

Hyro creates plug-and-play conversational AI assistants by seamlessly ingesting data on digital channels to allow users to interact with information via voice or chat simply and intuitively, allowing for increased engagement and conversions. Unlike existing solutions, Hyro provides organisations with frictionless deployment and maintenance processes by automatically building a knowledge graph out of their existing content without any integration, playbooks, or training data.

Hippo Health is an online healthcare communication platform that connects patients and clinicians through virtual care. Its platform offers secure messaging, real-time video, automated prompts, automated care team connectivity, and real-time imaging review to help patients get a safe care experience.

Community is a new social engagement platform that makes two-way communication between influencers and their followers simple, effective, and scalable. It connects businesses, brands, governmental and public personalities, creators, singers, celebrities, and others to their consumers at scale via a unique 10-digit phone number.

NovaBleep is an innovative communications infrastructure layer specifically designed for hospitals. Various modular components are included to replace communication streams such as pagers, referral systems, fault reporting systems, concern escalation systems, ward chats etc. By streamlining and digitalising these essential communication processes, NovaBleep revolutionises the way hospitals operate.  The flow of a patient from entering an ED to discharge/death represents the flow of data. Not all of this data is yet digitalised. Data will be aggregated using NovaBleep for use in Machine Learning to predict the trajectory of patients, and to potentially predict mortality.

Syniverse is the world’s most connected company. Its focus is on bridging technology islands and commercial worlds so its customers can reach, protect, and engage their users – regardless of device, network, or location. Today, Syniverse connects more than 1,000 operators and more than 500 other companies in almost 200 countries, and it provides reach to more than 7 billion mobile devices around the world. The company does this at locations in more than 30 countries with a staff 2,000 strong and growing.

Tech Matters they connect donors, policymakers, and company leaders to apply technology for social impact. They help power systems change by bringing great technology capabilities to organizations moving the needle on a major social problem.

Abacashi is the Brazilian leading platform for day-to-day money pot. Through our platform we: • Encourage people to create both private and public events. • Solve the famous problem of the friend who always show up and never pays!  • Facilitate donation for any causes. • Simplifies payment within a group. We do that by providing: Cheapest rates (6%) Fastest bank transfer (72h max.) Best customer service (7/7)

Cell-Ed offers employers and education providers a complete mobile messaging solution to reach, teach, coach, and upskill today's workforce. Cell-Ed was founded in 2014 and headquartered in Palo Alto, California.

Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.

Edovo utilizes secure tablet technology to deliver free access to educational programming and low-cost communication services. Edovo operates as an all-in-one communication and education consultancy, providing key services and creating custom solutions for jails and prisons nationwide. Since launching in 2014, Edovo has been building technology solutions to provide fair and honest communication services, educational and vocational programming, and re-entry preparation for justice-involved people and their loved ones.

Hustle is a peer-to-peer text messaging platform that provides organizations across the country with an affordable, efficient, and effective tool to reach their target supporters and customers. By facilitating two-way conversations, Hustle’s users can maintain genuine, personal dialogues with hundreds, thousands, and even millions of people.

Fast Forward is an accelerator for social tech nonprofits. Its three-month accelerator provides a philanthropic grant, intros to mentors, a curated curriculum, and a community.

Twilio is a developer platform for communications and is reinventing telecom by merging the worlds of cloud computing, web services, and telecommunications. With Twilio, developers, and businesses make communications more contextual by embedding voice, video, messaging, and authentication directly into applications.

<div> Twilio Inc. (NYSE: TWLO) is a leading cloud communications platform that enables developers to build, scale and operate real-time customer engagement within software applications. Founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis, Twilio has become a key player in the Communications Platform as a Service (CPaaS) market. Twilio's product suite includes: <ul> <li> Programmable Voice: Allows developers to make and receive phone calls programmatically </li> <li> Programmable Messaging: Enables sending and receiving text messages </li> <li> Programmable Video: Provides tools to embed video functionality in applications </li> <li> Email API: Offers email delivery and analytics capabilities </li> <li> Flex: A programmable contact center platform </li> <li> Segment: A customer data platform for collecting and activating customer data </li> <li> Verify: A service for user authentication and fraud prevention </li> </ul> Twilio serves over 300,000 active customer accounts globally across various industries. The company has continued to expand its capabilities through acquisitions, including SendGrid in 2019 and Segment in 2020. In 2023, Twilio reported total revenue of USD 4.0 billion. The company is headquartered in San Francisco and has offices worldwide to serve its global customer base. </div>

Better Artificial Intelligence (AI) Stock: SoundHound AI vs. Twilio

Twilio Fund Europe 2013

Twilio.org

New data privacy regulations have opened up space for a new wave of compliance-focused startups.

Digital Privacy Tools

Solutions to prevent the tracking and collection of the personal data of end-users.

Encrypted communications and data exchanges for internal and external collaboration around sensitive data.

Tools to provide compliance with privacy regulations, such as GDPR and CCPA, and carry out tasks such as data discovery, data governance, consent management, Data Subject Rights (DSR) management, Data Protection Impact Assessments (DPIA) and managing incident response as mandated by these privacy regulations.

Synthetic data generation, data de-identification and anonymization, and other solutions for managing sensitive data.

Storage infrastructure for holding data in compliance with regulations such as GDPR or data residency requirements.

Central management of data access and data privacy and security policies.

Firms positioned as an 'all-in-one' marketing platform,  providing a variety of functions across the MarTech stack

Startups providing platforms for planning and managing marketing campaigns.

Startups offering tools for finding and attracting potential customers with targeted ads.

Startups providing tools to automate the execution of marketing campaigns across varied channels.

Startups providing tools for gathering, cleaning, and enhancing customer data to provide deep analytics. This also includes firms offering account-based marketing (ABM) solutions to drive targeted and personalized campaigns.

Companies that use GenAI as a core part of their product offering for marketing

Platforms offering centralized customer interaction and support services via phone, email, live chat, or social media

Platforms that gather feedback from various channels, such as surveys, reviews, and social media,  to gain insights, identify trends, and make data-driven decisions to improve customer experiences

Platforms that offer a centralized repository for organizing information, resources, and documentation, allowing users to access relevant self-service resources related to a specific subject or domain

Platforms for managing customer inquiries, complaints, and technical issues by streamlining ticketing, facilitating communication, and tracking request status

Platforms that enable real-time communication between customers and support agents by offering chat interfaces, file-sharing capabilities, and visitor monitoring

Platforms that provide a comprehensive software solution that consolidates various tools and functionalities, including ticketing, case management, knowledge base, live chat, social media management, self-service options, and analytics

Companies that use GenAI as a core part of their product offering for customer service

Twilio

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