Infinitus Systems

Infinitus Systems, Inc. is an AI platform that automates healthcare communications, enabling healthcare providers, payors, and pharmaceutical companies to streamline resource-intensive operations and improve response times. The company's proprietary digital assistant, Eva, collects benefit eligibility and prior authorization requirements from payors by leveraging a vast knowledge graph spanning over 1,000 specialty medications, procedures, and the rules of more than 300 payors.

Infinitus has demonstrated significant time savings for providers, generating tens of millions in cost savings. Its AI solution automates tedious and time-consuming tasks such as insurance verification and prior authorization calls, allowing healthcare organizations to increase employee productivity and focus on delivering quality patient care. The company's technology integrates with electronic medical record (EMR) systems, automatically initiating the benefit verification process and recording the collected data without human intervention.

Infinitus's business model revolves around offering a seamless solution for healthcare providers, enabling them to scale the benefit verification process without hiring additional staff. By consistently delivering accurate results, the company's AI-based software provides a competitive advantage over traditional approaches involving human labor or outsourcing.

Key customers and partnerships

Infinitus Systems, Inc. supports leading healthcare companies, including three of the Fortune 10 and eight of the Fortune 100 organizations in the industry. Notable customers include Gramercy Surgery Center, the #1 Ambulatory Surgery Center (ASC) in New York, and AmerisourceBergen, a global pharmaceutical solutions organization.

In May 2023, Gramercy Surgery Center chose Infinitus to automate insurance verification and prior authorization across its care sites. The partnership aimed to streamline workflows, increase call coverage, and provide patients with a seamless experience. Gramercy integrated Infinitus with their EMR system, enabling the AI assistant to input data directly into the required fields and create a more efficient workflow.

Infinitus has also collaborated with AmerisourceBergen's Biopharma Solutions division to address fluctuations in benefit verification call volume, particularly during the annual re-verification period. The partnership allowed AmerisourceBergen to serve more patients and handle changes in coverage efficiently.