Talkie.ai

Talkie.ai, founded in 2018, is a medtech startup specializing in AI-powered customer service automation for the healthcare sector. The company's core offering is a no-code platform that enables the creation and maintenance of advanced AI-based virtual voice agents. These agents are designed to handle various customer service tasks, particularly for organizations relying heavily on telephone hotlines. Talkie.ai's solution can manage up to 80% of customer inquiries, potentially reducing call center operating costs by half. The platform's capabilities include automating common hospital and clinic processes such as appointment scheduling, prescription ordering, service information provision, and basic medical triage. It also integrates with patient appointment management systems and various call center systems.

The company's technology stands out for its high accuracy in understanding caller intent, achieving over 90% accuracy after just 10 data samples. Talkie.ai employs voice cloning technology to make its voicebots sound more natural, enhancing the client experience. The implementation process is notably efficient, ranging from as little as one day for simple processes to several weeks for more complex setups. Users can configure and operate the voicebots through an administration panel, providing full autonomy and control. As of July 2022, Talkie.ai's standard industry-specific solutions could be implemented without any coding, while also offering the flexibility for full customization to meet specific organizational needs. In June 2024, Talkie.ai announced its successful completion of the SOC 2 Type I audit, demonstrating its commitment to security and compliance standards.