Ocelot

Ocelot is an AI-driven communication platform designed for higher education institutions to enhance student engagement and retention. Founded in 2003, the company provides a comprehensive suite of tools including an AI chatbot, two-way texting, live chat interfaces, and video libraries. Ocelot's platform integrates with existing campus systems to deliver personalized, on-demand information to students, addressing challenges in enrollment, financial aid, and overall student support. As of September 2022, Ocelot served nearly 500 colleges and universities across 47 US states, impacting approximately 8 million students. The platform's AI-powered technology answered over 15.6 million student questions in a 12-month period, demonstrating its significant role in facilitating communication between educational institutions and their students. Ocelot's knowledge base contains over 850,000 questions and answers, covering a wide range of topics relevant to higher education.

Key customers and partnerships

Ocelot's client base consists primarily of higher education institutions, including both four-year public universities and community colleges. Notable customers include Colorado State University Global, Bakersfield College, Empire State University, and Minnesota State University, Mankato. These institutions have reported significant benefits from using Ocelot's platform, such as increased virtual self-service, improved student retention rates, and substantial savings in staff time and resources. For instance, Colorado State University Global answered 45,000 questions in one year using Ocelot's solutions, saving an estimated 2,200+ staff hours. Bakersfield College reported answering over 424,237 questions via the chatbot, resulting in a saving of USD 2,216,638 in resources and 587 weeks of staff time. Empire State University increased its virtual self-service by 234% and saw a 3.7% increase in fall-to-fall retention after implementing Ocelot's technology.