Regal.io is a provider of outbound cloud contact center software designed to improve customer engagement. Its technology leverages real-time customer data to drive effective outbound campaigns across multiple channels, including phone, SMS, email, chat, and AI agents. Regal's platform includes tools such as Journey Builder to orchestrate customized outreach, Branded Caller ID to improve caller recognition, and a comprehensive sales dialer integrated with AI tools to optimize agent performance. It also offers advanced capabilities such as AI SMS Bots to automate and optimize text-based interactions with customers, while AI Conversation Intelligence analyzes call conversations to provide insights and improve engagement strategies. The platform also integrates with customer relationship management platforms (CRMs) like Salesforce, HubSpot, and Microsoft Dynamics.
Regal.io’s edge over its peers is that its proprietary solution offers “branded caller ID and texts” with data covering all 400 million cell phones in the US (as well as Canada and UK) for “high consideration” consumer businesses such as healthcare, insurance, lending, local services, education, and subscription ecommerce.
The platform claims to have achieved 3x higher answer rates than average calls and higher engagement compared to other marketing channels as well as a 25% increase in revenue.
Key customers and partnerships
As of September 2023, the firm served 200 marketing and sales teams including Angi, Career Karma, Fidelity Life, and SoFi.
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