Jeli.io

Jeli.io is an incident management and analysis platform designed to help companies learn from and improve their incident response processes. The company's core product offers a comprehensive suite of tools for incident coordination, post-mortem analysis, and knowledge distribution. Jeli's platform combines data from various sources such as Slack, Zoom, and Jira to create a detailed timeline of incidents, allowing teams to analyze what went wrong and how to prevent similar issues in the future.

The platform includes features like the Narrative Builder, which helps teams construct a detailed story of the incident, and the People View, which visualizes incident participation across time to optimize on-call rotations and prevent employee burnout. Jeli's approach emphasizes learning from failures rather than assigning blame, focusing on systemic issues that allow mistakes to happen. The company also offers a free Slack Incident Response Bot to help teams quickly initiate and coordinate incident responses within Slack.

In August 2023, Jeli integrated generative AI capabilities into its platform, leveraging ChatGPT to provide features such as quick incident summaries for new responders and AI-assisted narrative building. This addition aims to help teams more efficiently extract key insights from the vast amount of data generated during incidents.

Jeli was founded in 2019 by Nora Jones, a former engineer at Netflix and Slack with expertise in chaos engineering. The company experienced significant growth, with its revenue increasing tenfold between its launch in December 2020 and September 2022. In November 2023, Jeli was acquired by PagerDuty, a move expected to enhance PagerDuty's incident response capabilities within its Operations Cloud.