Laguna Health is an AI-powered care management platform founded in 2020. The company's core offering is a suite of AI and natural language processing (NLP) solutions designed to enhance care management for patients transitioning from hospital to home care. Laguna's platform integrates medical care plans with social, emotional, and cultural factors to provide personalized care support. The company's AI engine analyzes care team-member interactions to offer insights on burnout risk, conversational success, empathy levels, and potential barriers to care.
Laguna's product suite includes a cloud-based care management system, a browser extension, a member app, and advanced AI models. The platform has been proven through published actuarial research and randomized clinical trials to reduce costs by 50% while increasing care manager productivity tenfold. In September 2023, Laguna launched a Caregiver Companion app to provide caregivers with greater visibility into patients' care pathways and direct communication with care teams.
Key customers and partnerships
Laguna Health's customers include health plans, employers, and integrated delivery networks. In July 2024, Highmark, an independent licensee of the Blue Cross Blue Shield Association with about 7 million members, announced a collaboration with Laguna Health to pilot its conversational AI technology for care managers. The partnership aims to ease the administrative burden on care managers and improve member experiences.
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