Krista

Krista Software Inc. developed an AI-led intelligent automation platform called Krista. The platform was designed to leverage existing IT assets and SaaS applications in automated business workflows. Krista's approach enabled business process owners to quickly build new automations without relying on expensive IT or development resources. The platform mimicked texting conversations that employees were already familiar with, eliminating the need for expensive change management programs. Krista's Natural Language Understanding (NLU) system automatically trained itself using the words and phrases employees used when describing processes. The platform deployed to multiple platforms including Windows, Mac, iOS, and Android, and integrated with collaboration tools like Slack and Teams. Krista provided a simulation environment for automation changes, removing the need for dedicated test environments. The platform connected to backend systems, allowing users to interact with multiple systems through conversational access instead of navigating siloed applications. Krista combined human-to-human workflows with existing systems to automate entire business processes, including data entry, approvals, and decisions. The platform also integrated machine learning capabilities, making it simple to create sophisticated models by asking Krista to answer questions.