SearchUnify

SearchUnify is a unified cognitive platform built on a machine learning and insights engine. The company offers an AI-powered cognitive search solution that extracts relevant information from multiple, diverse sources and presents it in a unified manner. SearchUnify's platform integrates advanced technologies such as Machine Learning, Vector Search, and Large Language Models to provide cognitive search capabilities. The company's search engine employs natural language processing to decipher search queries and user intent, delivering personalized responses in real-time.

The platform's key features include AI-powered tuning and relevance, auto-suggestions, auto-learning facets, and multimedia-rich dynamic snippets. SearchUnify's cognitive search engine analyzes user behavior, historical click-throughs, and synonyms to contextually rank the most relevant and personalized search results. The platform also offers controlled manual tuning to boost the discovery of selected content pieces. In addition to its core search functionality, SearchUnify provides a suite of AI-powered products, including SUVA (a federated, information retrieval augmented virtual assistant), Agent Helper, Knowbler (a knowledge-centered customer service software), Escalation Predictor, and Community Helper.

SearchUnify's technology aims to address challenges such as data silos and improve content findability across an organization's digital properties. The platform's capabilities extend to enhancing self-service experiences, reducing average handle time for support agents, and augmenting support efficiency through smart case routing and assignment. In October 2023, SearchUnify was named a Leader in the IDC MarketScape: Worldwide General-Purpose Knowledge Discovery Software 2023 Vendor Assessment.