Awaken Intelligence

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Early
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Transcription, Sentiment analysis, Conversational AI and customer service automation, Automated translation
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Awaken Intelligence is a UK-based company that specializes in developing AI-powered software solutions for contact centers. Founded in 2019, the company offers a suite of agent guidance and conversational analytics tools designed to enhance customer experience and improve operational efficiency. Awaken's technology utilizes artificial intelligence to analyze conversations across multiple channels in 38 languages, providing real-time guidance to human agents by connecting to various systems and retrieving relevant information. The company's products include Awaken CoPilot, powered by Microsoft Azure's OpenAI capabilities, which serves as a secure and easy-to-use real-time assistant for agents managing complex customer interactions.

Awaken Intelligence experienced significant growth in its early years, with an average revenue growth of 817% in the two years leading up to 2021, reaching GBP 1.89 million in revenue that year. As of June 2022, the company reported a monthly average revenue of GBP 118,000. In June 2024, Awaken Intelligence merged with Tethr, a US-based conversation intelligence platform, to form a new company called Creovai. This merger aimed to combine Awaken's expertise in agent guidance with Tethr's AI-powered conversation intelligence capabilities, creating a comprehensive solution for contact center optimization.


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Disclaimer: This company profile has been generated using data obtained through automated web searches and advanced generative AI technology. While we strive to ensure the accuracy and reliability of our sources, auto-generated information could be outdated or inaccurate and should be verified independently.
HQ location:
70-72 The Havens Ransomes Europark Ipswich GBR
Founded year:
2019
Employees:
11-50
IPO status:
Private
Total funding:
USD 819.3 k
Last Funding:
USD 819.3 k (Equity Crowdfunding; Oct 2022)
Last valuation:
USD 23.0 mn (Oct 2022)
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