Jigsaw is an early-stage venture fund using data, systems, networks to identify, and support gifted entrepreneurial talent.

Jigsaw VC

Charlotte Street Capital they invest in B2B (business-to-business) software, B2B (business-to-business) services, and B2C (business-to-consumer) software products and services.

Charlotte Street Capital

IPONWEB are the ‘behind the scenes’ infrastructure and technology provider that powers over 40 online ad platforms across the world.  If you’re not totally immersed in the online display advertising industry, you probably won’t have heard of us – but you’ll have seen our technology, infrastructure and intelligence behind many of the worlds smartest companies in internet advertising. IPONWEB is the privately owned, independent company that toils behind the scenes to build the components that power the world of online ads.   With a long and unique history pioneering innovation in Ad Exchange and Ad Tech globally, IPONWEB enables customers to take advantage of real-time bidding (RTB), audience & programmatic buying through custom engineered, intelligent, scalable, media trading platforms.  Each IPONWEB solution is tailored using custom developed algorithms, ad decisioning logic & data structures, coupled with any unique features, innovations or partner integrations that they might require. This is all delivered using our rapid development, media trading environment. This approach creates incredible flexibility, scale, economy and support for rapid iteration, while ensuring the kind of outstanding performance that only a purpose built tech stack can offer.   Founded in the UK, with an Engineering HQ in Moscow, IPONWEB is a truly global organization. With more than 130 employees, we have offices, staff and reseller partnerships in the US, Europe, Japan, Australia and Russia with dozens of clients in over 20 countries.  IPONWEB is home to some of the best talent, know-how and technology in the industry – people with a real passion for technological excellence, algorithmic performance & computational problem solving.   Our mission is to build the best media trading technology platforms on the planet and provide them to visionary companies pursuing strategic business opportunities.

IPONWEB

Entrepreneur First is the place where the ambitious come together to build globally important technology companies. Through our platform running in 6 cities across 3 continents, we invest in high-potential individuals to help them meet their co-founder, develop their ideas and secure funding from leading investors in the shortest possible time.   We have built over 300 companies from scratch; have over 5000 alumni worldwide; and our portfolio is valued at over $5bn. EF companies include Tractable (Computer Vision, currently valued at $1bn as of June 2021), Magic Pony Technology (AI, acquired by Twitter for a reported $150m), Represent (social commerce, acquired by CustomInk), BloomsburyAI (acquired by Facebook), Cleo (fintech), OpenCosmos (space), CloudNC (manufacturing), Transcelestial (satellite communications) and many more. We're backed by some of the world's best tech founders and investors, including Reid Hoffman (LinkedIn), Greylock Partners, Founders Fund, Demis Hassabis (Google Deepmind) and Taavet Hinrikus (Wise). For more information about Entrepreneur First, visit www.joinef.com.

Entrepreneur First

Founders Factory builds and funds startups together with exceptional entrepreneurs and the world's leading companies. We invest across four key themes - fintech, health, climate, and deeptech. Founded in 2015 by Brent Hoberman, Henry Lane Fox and George Northcott, Founders Factory combines capital and bespoke support from a team of over 70 specialists with a broad network of corporates and established entrepreneurs. Founders Factory has backed over 300 technology companies globally. Corporate partners include Aviva, L’Oreal, Guardian Media Group, easyJet, Reckitt, Marks and Spencer, CSC Group, J&J, Deutsche Telekom, Fastweb, Pico Global, Mediobanca and Standard Bank.

Founders Factory

Ledger develops security and infrastructure solutions for cryptocurrencies as well as blockchain applications for individuals and companies, by leveraging a distinctive, proprietary technology. Launched in 2014, Ledger has designed an acclaimed line of hardware security devices quickly placing the company as a leader in the market with 1,000,000 units sold in more than 165 countries. For enterprises and corporations, Ledger introduced the Vault: a fully managed SaaS solution addressing the need to safeguard a very large amount of multiple cryptocurrencies while mitigating both IT and physical assault threats. The company is also active in the industrial IoT market, leveraging its secure hardware technology to interface sensors and machines to smart contracts or blockchain-based assets. Ledger is headquartered in Paris, has a production facility in Vierzon (France), and offices in San Francisco.

Ledger

MIQ operates as a domestic digital marketing and e-sports service provider. Its business covers digital advertising business, traffic technology services, pan-search optimization services, overseas traffic services, self-learning digital marketing AI engine, big data open platform, Taobao live broadcast, content production and distribution, the live broadcast business of each platform, e-sports events, tele competition venues, e-sports education, e-sports towns, smart hardware, cultural and sports brokers, Internet cafe operation and maintenance services, and other sectors. The company was founded in 2012 by young global leaders of Davos and the Chinese digital pioneer team.

Silicon Roundabout Ventures is Europe’s 1st Community Driven Pre-seed /  Seed Fund investing like a Super Angel exclusively focused on Deep Tech   We invest in Deep Tech startups in the UK and across Europe at Pre-Seed and Seed when we see potential to grow a huge international business —if that’s you, tell us more: http://siliconroundabout.ventures  Powered by the largest Tech Community in Europe: -- 15k Members -- Over 5k Tech Founders -- Over 4k Engineers  We are run by tech professionals who actually built tech!  ABOUT US: Founded in 2011, our monthly Silicon Roundabout Meetup is now the largest tech community in Europe with 15,000 tech startup entrepreneurs, engineers and founders. We believe in the power of community connections and work with our investees to help them scale exponentially throughout the Seed phase!

Silicon Roundabout Ventures

Nice provides software solutions that help organizations deliver customer service, ensure compliance, combat fraud, and safeguard citizens.  Nice was founded in 1986 and was headquartered in Hoboken, New Jersey.

NICE

Kaizan

Kaizan is an AI company that helps client teams simplify the management and scaling of their businesses. Kaizan utilizes conversation intelligence to provide users with the information they require to proactively manage and scale clients, as well as guidance on how to improve the health of those relationships. Kaizan populates client work streams with summaries of all conversations, next steps, risks, and opportunities that help the team retain and grow clients.

Kaizan is a platform designed for client-facing teams to enhance client retention and engagement. It employs AI to measure client sentiment, expand client coverage, and optimize team performance.

Harnessing tech to provide exceptional customer experiences

Customer Service Platforms

UK-based Kaizan raises €1.1 million to advance AI for client success teams

Kaizan is a platform designed for client-facing teams to enhance client retention and engagement. It employs AI to measure client sentiment, expand client coverage, and optimize team performance.Kaizan leverages AI to analyze client communications, identifying the underlying factors influencing client retention and growth. It assesses the sentiment of decision-makers and ensures that the right stakeholders are adequately addressed. Additionally, Kaizan identifies the causes of negative sentiment, providing valuable insights.It also assists in determining whether teams are dedicating sufficient time to the right clients and if responses are timely. Kaizan simplifies client development planning by automating the process. It replaces outdated spreadsheets with automatically generated plans and intelligent recommendations for enhancing client relationships and closing new contracts.Key customers and partnershipsAs of April 2024, Kaizan’s customers included Anything is Possible, Scale, and Fnatic.

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 RingCentral is a leading provider of cloud-based unified communications as a service (UCaaS) solutions. The company's flagship product, RingCentral MVP (now rebranded as RingEX), offers a comprehensive suite of communication and collaboration tools including voice calls, video meetings, team messaging, SMS, and fax capabilities. RingCentral's platform is designed to enable businesses of all sizes to communicate effectively across multiple devices and locations. The company utilizes a multi-cloud, multi-network architecture to ensure high availability, with a 99.999% uptime SLA. As of December 2021, RingCentral served customers across various industries including financial services, education, healthcare, and technology. The platform integrates with over 300 popular business applications to streamline workflows. RingCentral's solutions are built on open standards and utilize security measures such as TLS and SRTP encryption to protect customer data. In 2021, RingCentral reported annual revenue of USD 1.6 billion, primarily generated through subscription-based pricing models for its cloud services.
 
 
 
 
 Key customers and partnerships
 
 
 
 
 
 RingCentral has established partnerships with major telecom providers and technology companies to expand its reach. The company counts organizations like Toyota, Lufthansa, Salesforce, eBay, and the Golden State Warriors among its customers. In 2024, RingCentral introduced RingSense AI, an AI-powered assistant that provides real-time note-taking, conversation insights, and automated message writing and translation capabilities. RingCentral has also developed RingCX, a native AI-first contact center solution that integrates with its unified communications platform. The company's solutions are recognized by industry analysts, with RingCentral receiving leader designations from firms like Gartner, Frost &amp; Sullivan, and IDC MarketScape.
 
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RingCentral

Aircall is a cloud-based phone system and call center software founded in 2014 in Paris, France. The company provides businesses with a virtual call center solution that integrates seamlessly with popular CRM and helpdesk tools. Aircall's platform enables companies to set up professional phone systems quickly, manage calls and contacts efficiently, and analyze call data to improve performance. Key features include auto-attendants, call routing, contact center management, advanced analytics, and integrations with tools like Salesforce, Zendesk, and Slack.
As of 2024, Aircall serves over 13,000 companies worldwide and has offices in New York, Paris, Sydney, Madrid, Berlin, and London. The company's cloud-based solution eliminates the need for complex hardware installations, making it suitable for businesses of all sizes, from small teams to large enterprises. Aircall's platform is designed to be accessible, transparent, and collaborative, allowing for easy management of phone systems across distributed teams.
Aircall offers three main pricing tiers: Essentials, Professional, and Custom. The Essentials plan starts at USD 30 per user per month when billed annually, with a minimum of three users. This plan includes features like unlimited calls in the US and Canada, basic integrations, and call recording. The Professional plan, priced at USD 50 per user per month when billed annually, adds advanced features such as Salesforce integration, call monitoring, and advanced analytics. Custom plans are available for larger organizations with specific needs.
In June 2022, Aircall announced that it had reached USD 100 million in Annual Recurring Revenue (ARR), achieving "centaur" status - a term used to describe companies with USD 100 million or more in ARR. This milestone came just one year after Aircall reached unicorn status with a valuation of over USD 1 billion. The company's growth has been fueled by increasing demand for cloud-based communication solutions, particularly as businesses adapt to remote and hybrid work environments.

Aircall

Acquire is a unified customer engagement platform that enables businesses to provide efficient, real-time customer communications across multiple channels. The platform combines several key features including live chat, chatbots, co-browsing, video calls, knowledge base software, and a shared inbox. Acquire aims to help companies deliver personalized, omnichannel experiences that modern customers demand without requiring complex IT infrastructure.
The platform allows businesses to respond to customer queries from a single dashboard, providing a consolidated view of all customer interactions. Acquire's live chat functionality works across devices and browsers to offer on-demand support during business hours. Its no-code chatbot builder allows companies to create custom workflows for handling repetitive queries 24/7. The co-browsing feature enables agents to view and interact with customers' browsers in real-time without requiring any downloads. Acquire also includes built-in knowledge base software to organize self-help resources that can be integrated with live chat.
One of Acquire's key differentiators is its video chat capability, which allows face-to-face customer interactions with one-click initiation and no installation required. The platform also provides analytics to measure customer data and gain deeper insights. Acquire is designed to integrate with existing IT resources and offers over 50 integrations with sales, support, social, and analytics tools.
Key customers and partnerships
The Dufresne Group, a Canadian home furnishing retailer, successfully implemented Acquire's video chat feature to reduce furniture repair costs and improve online customer engagement. When faced with pandemic restrictions, the company expanded its use of Acquire to facilitate virtual furniture sales through video tours and co-browsing, allowing them to pivot their business model without additional investment or training.

Acquire

CloudTalk is a provider of AI-powered calling solutions and call center software for modern businesses. Founded in 2016 in Bratislava, Slovakia, the company offers a cloud-based platform that helps sales, customer service, and marketing teams connect with clients more efficiently. CloudTalk's VoIP business calling solution automates workflows and provides managers with built-in analytics to optimize performance and increase calling efficiency. The platform features over 70 features and integrates with leading CRMs and helpdesk tools, centralizing and processing all calling data to allow businesses to customize their customer experience.
CloudTalk's technology includes its own virtual 'phone suite' that integrates with CRMs and support tools, providing key information to customer service and sales teams during calls and enabling easy updates afterward. This capability is estimated to save users 2-3 minutes per call. The company has also built its own infrastructure, giving it better control over voice quality. CloudTalk's recent focus has been on enhancing its AI-powered cloud phone system and contact center solutions, incorporating features such as AI-powered dialers, conversational intelligence, speech recognition, call summarization, automated note-taking, and sentiment analysis.
Key customers and partnerships
CloudTalk reported serving over 4,000 sales and customer-facing teams across more than 100 countries, powering more than 400 million customer conversations. The company primarily attracts small to medium-sized businesses with an average of 10 to 3,000 users, but also counts larger organizations among its clients. Notable customers include Glovo, OYO, Fujitsu, Tier, DHL, and Nokia. CloudTalk's solution is used across various industries, with a particular focus on financial services, where it helps businesses scale their communication capabilities alongside their growing client base.

CloudTalk

Talkdesk is a leading cloud-based contact center software provider founded in 2011. The company offers an end-to-end solution designed to help businesses improve customer experiences and agent productivity. Talkdesk's platform combines enterprise scalability with consumer simplicity, delivering advantages in speed, agility, reliability, and security.
Talkdesk's core offering is the CX Cloud, an AI-powered contact center solution that supports omnichannel interactions across voice, email, chat, SMS, and social media. Key features include intelligent call routing, interactive voice response (IVR), workforce management, quality management, real-time and historical reporting, and integrations with popular CRM systems. The platform leverages artificial intelligence throughout, including for agent assistance, sentiment analysis, and automated quality management.
In 2022, Talkdesk introduced industry-specific solutions called Talkdesk Industry Experience Clouds. These are purpose-built contact center platforms for sectors like retail, financial services, and healthcare. They come pre-configured with industry-specific workflows, AI models, and integrations to accelerate deployment and ROI for companies in those verticals.
Talkdesk places a strong emphasis on ease of use and rapid deployment. The company claims its solutions can be set up in minutes rather than months. The platform is designed to be intuitive for agents, supervisors, and administrators alike. Talkdesk also offers extensive customization options and open APIs for businesses that need to tailor the solution to their specific needs.
Key customers and partnerships
Talkdesk serves customers across various industries, ranging from small businesses to large enterprises. The company states it has "thousands" of customers worldwide, including Fortune 500 enterprises. Talkdesk has over 60 pre-built integrations with platforms like Salesforce, Microsoft Teams, and Zendesk. In July 2022, Talkdesk announced a partnership with Cognizant to bring its Industry Experience Clouds to more enterprises globally and provide implementation support.

Talkdesk

Platforms offering centralized customer interaction and support services via phone, email, live chat, or social media

Platforms that gather feedback from various channels, such as surveys, reviews, and social media,  to gain insights, identify trends, and make data-driven decisions to improve customer experiences

Platforms that offer a centralized repository for organizing information, resources, and documentation, allowing users to access relevant self-service resources related to a specific subject or domain

Platforms for managing customer inquiries, complaints, and technical issues by streamlining ticketing, facilitating communication, and tracking request status

Platforms that enable real-time communication between customers and support agents by offering chat interfaces, file-sharing capabilities, and visitor monitoring

Platforms that provide a comprehensive software solution that consolidates various tools and functionalities, including ticketing, case management, knowledge base, live chat, social media management, self-service options, and analytics

Companies that use GenAI as a core part of their product offering for customer service

AI/ML improves customer service by automating tasks, enhancing response times, and personalized experiences.

Leverages customer data, such as past interactions, purchase history, and preferences, to personalize the experience.

Generative AI automates responses, analyze data, and provide personalized solutions for customer feedback and help-desk.

Supports hybrid working model by providing remote access, collaboration, omnichannel support, self-service options, and analytics.

NLP improves communication and support by analyzing customer inquiries and feedback, enhancing relevance.

Kaizan

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