Array Behavioral Care

Array Behavioral Care is a telepsychiatry provider that offers virtual psychiatry services across the continuum of care for both individuals and healthcare providers. The platform assists clinicians and mental healthcare providers with reaching individuals requiring telepsychiatry services while also providing support services such as technology-related support and assistance with administrative tasks. 

The company offers telepsychiatry solutions through three main models: AtHome Care for individuals seeking care from home, OnDemand services for hospitals and crisis centers, and Scheduled Care for regular caseloads in various healthcare settings. Array's clinicians, including psychiatrists, psychiatric nurse practitioners, therapists, and counselors, provide psychiatric assessments, therapy, medication management, and consultations via secure video platforms. 

Array works with various hospitals, health systems, community healthcare organizations, and payers to expand access to behavioral health services, particularly in rural and underserved areas.

Key customers and partnerships

The company operates on a D2C and a B2B2C model, where it partners with hospitals, health systems, community healthcare organizations, and payers to provide its services. As of June 2023, the company’s services were available to approximately 90 million users across all 50 states in the US. 

Array Behavioral Care has established partnerships with healthcare organizations and insurers. In January 2022, Array joined Humana's virtual care network, providing telebehavioral health services to approximately 5 million Medicare Advantage members nationwide. The company also partnered with CVS Health, which led a USD 25 million funding round in January 2023, building on their existing relationship where Array served as a provider for certain Aetna health plan members. In June 2024, Array announced a partnership with Common Ground to support its Oakland Assessment and Crisis Intervention Service pilot program.