Inbox Health

Inbox Health is a leading patient billing communications platform that addresses the challenge of patient accounts receivable (A/R) in healthcare. The company's patented technology, which was awarded a patent (No. 11,636,455) by the US Patent and Trademark Office (USPTO) in April 2023, provides customized communications for patients regarding their medical bills through their preferred method, such as email, text, or paper.

The platform utilizes machine learning to tailor the communication methodology and message content, delivering clear medical bills immediately after service. Patients can choose their preferred payment methods and communication channels, and receive fast, empathetic support through phone and live chat. This patient-first approach aims to eliminate ambiguity around medical bills and streamline the payment and communications process for both patients and healthcare practices.

Inbox Health's solution has demonstrated impressive results, with 93% of patients reporting a positive payment experience and medical billing teams seeing a 60% increase in collection speeds in the first 60 days. As of May 2023, the platform served over 2,500 healthcare practices and supported over 3.5 million patients, managing billions of dollars in patient care through integrations with various practice management and electronic health record systems.

In May 2023, Inbox Health raised USD 22.5 million in a Series B funding round, bringing the total capital raised to over USD 43 million since its inception. The company was also named to the Inc. 5000 list of fastest-growing private companies in America.