Newion is a venture capital firm focused on early-stage investments in B2B software companies.  Its mission is to support entrepreneurs in building software companies into category leaders that create sustainable impact, and in doing so generate excellent returns to its investors.

Newion

Senovo is an early-stage venture capital firm based in Munich and Berlin that partners with exceptional founders building global B2B SaaS category-leaders from Europe. As European first-mover, the fund invests since 2013 into a new generation of B2B software startups which enable the digitalization of medium and large enterprises. Their focus is primarily on supporting teams working in the areas of process optimization, industry 4.0 and data-enabled solutions. Senovo joins the journey after a company has first revenues in a late Seed or Series A round. Their team of SaaS specialists seek meaningful eye-level relationships and regularly publish their learnings and thought leadership at www.medium.com/senovovc.

Senovo

EQT Ventures is a European VC fund with just over €2.3 billion in total capital raised. EQT Ventures I launched in May 2016, with commitments totaling €566 million and a simple mission - to be the kind of VC the team would have liked to have had on their own startup journeys. Recognizing that building and growing a company takes more than just capital, the EQT Ventures team provides founders with support and advice throughout different stages of growth. EQT Ventures doesn't focus on particular markets or industries, but on bold and ambitious founders who have the grit and determination to build global success stories. EQT Ventures II launched in November 2019, with commitments totaling €660 million. EQT Ventures III launched in 2022, with commitments totaling €1.1 billion, making it the biggest European Venture Capital fund committed to early-stage tech startups. The EQT Ventures team is based across six offices in London, Stockholm, Berlin, Paris, Amsterdam, Paris, and San Francisco, taking a locals-with-locals approach and supporting founders on the ground. Motherbrain, EQT Ventures'  in-house-developed artificial intelligence (AI) platform, ensures the team has a data-driven approach and has driven more than $100 million in portfolio company investments.

EQT Ventures

Altimeter Capital is a technology-focused investment firm based in Menlo Park, CA and Boston, MA.  Altimeter manages a long/short public equity fund and growth-stage private capital funds.

Altimeter Capital

We back founders who are reimagining the world. We invest $1-10m early, in those building daring adventures across Europe.  Our partners have worked in leading Silicon Valley startups since the dawn of the Internet and have collectively amassed over 50 years in tech on both sides of the Atlantic. We are a small team of investors and startup operators who typically make just a small number of new investments per year, so every relationship matters. We appreciate that success is not built overnight; we are in it for the long haul. We are humble, curious, open and straightforward — having learned from both mistakes and successes. Read about our thesis-driven approach to investing and what you can expect when working with us on our website.

Mosaic Ventures

La Famiglia is a VC fund backed by entrepreneurs investing in seed stage companies.  They are a family of entrepreneurs, business angels, family businesses and industry leaders who nurture great founders through networks, unfair advantages & capital.

La Famiglia

Parloa

Parloa is a Conversational AI platform for AI technology in customer dialogue and is the ideal answer to increased customer expectations for service quality on more and more channels. Large companies such as ERGO, Decathlon, Swisslife, and the German Red Cross automate their most important communication channels with Parloa. This allows customer concerns, primarily on the phone, to be identified within seconds and repetitive tasks to be automated. Instead of generating data silos, their customers optimize several service channels simultaneously thanks to unified training data.

Parloa is a Berlin-based company that provides an AI-powered platform for automating customer service across multiple channels. Founded in 2018, Parloa's technology enables organizations to deliver personalized, dynamic, and human-like experiences to their customers through voice, chat, and messaging platforms. The company's AI agents can handle a variety of tasks, including answering frequently asked questions, processing orders, making profile changes, and even cross-selling and up-selling products. Parloa's platform integrates various AI components, including its own modules and large language models like GPT, accessed through Microsoft Azure.

Berlin-based Parloa bags €61.7 million Series B to scale and expand AI-powered customer service platform

Parloa, a conversational AI platform for customer service, raises $66M

Generative AI Customer Service Startup Parloa Raises $66M

Unleash the full potential of conversational AI with Parloa

Germany’s Parloa raises €20M to transform how companies use AI for customer service

Your contact center AI platform powered by Parloa

Parloa raises $21M to add a little automation to contact centers

Using AI to mimic and understand human language

Natural Language Processing Tools

Parloa Raises $66M in Series B Funding

Parloa is a Berlin-based company that provides an AI-powered platform for automating customer service across multiple channels. Founded in 2018, Parloa's technology enables organizations to deliver personalized, dynamic, and human-like experiences to their customers through voice, chat, and messaging platforms. The company's AI agents can handle a variety of tasks, including answering frequently asked questions, processing orders, making profile changes, and even cross-selling and up-selling products. Parloa's platform integrates various AI components, including its own modules and large language models like GPT, accessed through Microsoft Azure.
The company's solution aims to reduce wait times for customers and automate routine tasks for employees, allowing them to focus on more complex interactions. Parloa's technology can communicate in everyday language, generate its own responses to queries, and address issues caused by rigid, overly scripted response systems. The platform also offers speech-to-text capabilities, natural language understanding models, and translation tools to support multilingual customer interactions.
Parloa has experienced significant growth, with its revenue tripling annually for three consecutive years as of April 2024. The company has expanded its presence beyond Europe, opening an office in New York in 2023 and securing several Fortune 200 companies as clients within six months of its US market entry.

Reduct is a cloud-based video editing and storage platform that enables users to transcribe, organize, and edit video content through text-based interfaces. The platform uses automated transcription technology to convert video and audio files into searchable text transcripts. Users can then highlight, tag, and edit these transcripts to create video clips and reels. Reduct's key differentiator is its ability to edit video by manipulating the corresponding transcript text, allowing for efficient review and compilation of interview footage and other video content. The platform supports various file formats and integrates with video conferencing tools like Zoom for direct import of recordings. Reduct also offers collaborative features, allowing multiple team members to work on projects simultaneously. In addition to its core editing capabilities, Reduct provides unlimited cloud storage for video files, making it a comprehensive solution for video post-production workflows.
Key customers and partnerships
Reduct caters to a range of industries and professionals, including researchers, content creators, marketers, and corporate teams. The platform has developed integrations with popular video editing software like Adobe Premiere Pro, enabling users to export their Reduct projects as editable sequences in these applications. Reduct also supports Final Cut Pro through XML export.

Reduct

MonkeyLearn is an AI-powered text analysis and data visualization platform that enables businesses to extract insights from unstructured textual data. The platform offers both pre-built and custom machine learning models for tasks such as sentiment analysis, keyword extraction, topic detection, and intent classification. MonkeyLearn's no-code interface allows users to clean, label, and visualize customer feedback data without requiring programming skills. The platform can process various types of text data including customer reviews, surveys, social media posts, and support tickets. MonkeyLearn integrates with popular tools like Excel, Google Sheets, Zapier, and Zendesk, allowing users to connect their existing data sources. In 2023, MonkeyLearn launched an all-in-one text analysis and data visualization studio that provides instant insights with greater granularity. The platform offers customizable dashboards and templates for different business scenarios, enabling users to create visualizations tailored to their specific needs.

MonkeyLearn

Keatext is an AI-powered text analytics platform that specializes in interpreting customer feedback. The company's cloud-based solution synthesizes large volumes of unstructured feedback data from multiple channels, including open-survey questions, online reviews, support tickets, chats, and social media posts. Keatext's platform utilizes deep learning and natural language processing to analyze, cluster, correlate, and track customer opinions autonomously, providing actionable insights through a comprehensive dashboard.
The platform is designed to minimize response time and requires no setup, featuring multilingual analysis and context-sensitive, industry-agnostic understanding. It automatically visualizes correlations and trends, offering immediate report-sharing capabilities. Keatext's technology adapts to various industries without requiring algorithm customization, eliminating the need for keywords, lexicons, and semantic dictionaries.
Founded in 2010 by Narjès Boufaden, Keatext initially operated as a professional services provider. In 2015, the company transitioned to a product-based model with the launch of its cloud-based AI-powered text analytics platform. Keatext's solution helps businesses optimize profitability through customer feedback analysis, enabling them to move from assumption-based decision-making to data-driven, research-based strategies. The platform significantly reduces the time required for analyzing customer feedback, with users reporting that tasks that previously took eight hours can now be completed in 10 minutes using Keatext.

Keatext

Aircover is a sale assistant tool that leverages conversational AI and real-time technologies to enhance the efficiency of sales teams. The platform integrates with virtual meetings, providing sales representatives with up-to-date messaging and positioning information. This approach aims to reduce ramp time for new representatives and products, shorten sales cycles, and increase win rates. Aircover's AI-powered system enforces best practices throughout sales meetings, offering real-time answers to representatives and potentially reducing the number of follow-up meetings required per prospect. The tool is designed to serve a wide range of users, from individuals to large enterprises. Aircover also features a relationship management component, allowing users to store notes and track roles within deals. By putting sales enablement on autopilot, the platform seeks to streamline the sales process and improve overall performance.

Aircover

NeuralSpace is an AI SaaS company that specializes in providing advanced text and voice AI technologies in over 100 languages. Founded in 2019, the company focuses on delivering language AI solutions, particularly for Arabic, Indian, and other low-resource languages predominantly spoken in Asia, the Middle East, and Africa. NeuralSpace's platform offers a suite of products including speech-to-text, machine translation, entity recognition, transliteration, data generation, language detection, and text-to-speech conversion. The company's flagship product, VoiceAI, launched in October 2023, provides highly accurate call transcription, translation, and speech analytics for Arabic and Indian languages and dialects, achieving an average accuracy rate of 91%. NeuralSpace utilizes proprietary speech-to-text technology trained on a dataset of 40,000 hours of audio data, which it aims to increase to 100,000 hours. The company's no-code modular toolkit enables enterprises to train and deploy AI models for language processing applications without extensive coding knowledge. NeuralSpace's technology leverages modeling techniques such as transfer learning, multilingual learning, and data augmentation to work effectively with limited text or speech data. The platform can be accessed through a command-line interface, REST APIs, or a no-code GUI, making it versatile for various integration needs.

NeuralSpace

Solutions that use techniques such as named entity recognition, part-of-speech tagging, or summarization to produce insights from unstructured textual documents.

Platforms that summarize conversations, audio, or video files including reactions into text formats.

Tools to identify and analyze the opinions or emotions expressed in survey responses or reviews to produce actionable insights.

Platforms that decipher search queries by analyzing structured and unstructured data based on user intent and behavior.

Solutions that enable real-time conversation through chatbots or automate ticket routing to relevant agents.

Tools that automatically translate text from one language to another.

Tools that detect plagiarism, punctuation errors, or style errors in text.

NLP tools such as chatbots are used to cater to each individual

NLP tools are built using AI/ML technologies

Some NLP tools are built using foundation models

NLP tools are provided for other companies to integrate into their workflows

Exploring the limitless possibilities of AI

Generative AI Applications

<div>
 
 Parloa, a German AI and automation firm specializing in customer service, has secured USD 66 million in a Series B round. The funding round was led by Altimeter Capital and included participation from EQT Ventures, Newion, Senovo, Mosaic Ventures, and La Familia Growth.
 The company plans to utilize this investment to amplify its growth in the European and US markets. Notably, since they opened an office in New York last year, Parloa has expressed a strong interest in the US market.
 Based in Berlin, Parloa is a software provider for enterprises, specializing in conversational AI technologies for contact centers. The company has crafted a platform that uses AI to improve customer service interactions across various channels, including phone and digital. The technology of the company incorporates features like speech-to-text and natural language understanding, enabling smooth communication between businesses and their customers.
 
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Parloa

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