Parloa

Overview
News
Natural Language Processing Tools?
Customer Service Platforms?
Product stageSegments
Early
?
Conversational AI and customer service automation
?

Parloa is a Berlin-based company that provides an AI-powered platform for automating customer service across multiple channels. Founded in 2018, Parloa's technology enables organizations to deliver personalized, dynamic, and human-like experiences to their customers through voice, chat, and messaging platforms. The company's AI agents can handle a variety of tasks, including answering frequently asked questions, processing orders, making profile changes, and even cross-selling and up-selling products. Parloa's platform integrates various AI components, including its own modules and large language models like GPT, accessed through Microsoft Azure.

The company's solution aims to reduce wait times for customers and automate routine tasks for employees, allowing them to focus on more complex interactions. Parloa's technology can communicate in everyday language, generate its own responses to queries, and address issues caused by rigid, overly scripted response systems. The platform also offers speech-to-text capabilities, natural language understanding models, and translation tools to support multilingual customer interactions.

Parloa has experienced significant growth, with its revenue tripling annually for three consecutive years as of April 2024. The company has expanded its presence beyond Europe, opening an office in New York in 2023 and securing several Fortune 200 companies as clients within six months of its US market entry.


Sources

Disclaimer: This company profile has been generated using data obtained through automated web searches and advanced generative AI technology. While we strive to ensure the accuracy and reliability of our sources, auto-generated information could be outdated or inaccurate and should be verified independently.
HQ location:
Münzstraße 5, Berlin, Berlin , DE Berlin DEU
Founded year:
2017
Employees:
251-500
IPO status:
Private
Total funding:
USD 92.0 mn
Last Funding:
USD 66.0 mn (Series B; Apr 2024)
Last valuation:
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