DevRev

DevRev is a business software company that provides OneCRM, a platform purpose-built for SaaS and technology companies to bring support, product, and growth teams together. Founded in October 2020, DevRev's mission is to connect developers (Dev) closer to customers (Rev). The company's OneCRM platform comprises three modern CRM apps for support, product, and growth teams, aiming to reduce multiple business apps and converge teams onto an AI and mobile-native platform.

DevRev's platform integrates customer support conversations, work management with real-time collaboration, and a system of record for products. It leverages customizable large language models (LLMs), in-browser analytics, and data engineering to make generative AI actionable and affordable within enterprises. The platform natively brings data from various operational areas into its secure multi-tenant cloud, allowing customers to focus on engagement, churn, and frontline response times.

One of DevRev's key offerings is its Support app, which unifies departments to collaborate as one social team in real-time, embodying what the company calls "Product-Led Support." The platform syncs with tools like GitHub, Jira, legacy CRMs, and Slack, integrating them with DevRev's modern issues, tickets, and conversations. This convergence aims to elevate managers across different roles to drive user adoption and retention.

DevRev's approach to CRM differs from traditional systems by focusing on product-led growth and bringing developers closer to customers. The platform includes features such as semantic search, AI-powered chatbots, and tools for product planning and software work management. As of October 2023, DevRev reported serving over 4,500 customers, with 4,000 of these being Product-Led Growth (PLG) customers.

Key customers and partnerships

DevRev has gained traction among various companies in the SaaS and technology sectors. Notable customers include Spotnana, a travel-as-a-service SaaS company, and Uniphore, a customer analytics SaaS company. GoodMeetings and 100ms, both technology companies, have also reported positive experiences using DevRev's platform to enhance their customer communications and support processes.

DevRev utilizes MongoDB Atlas as its primary database, leveraging its flexibility and operational efficiency. The company also partners with LangChain to orchestrate its AI models and uses HashiCorp Terraform for automating infrastructure deployments.