Enterpret

Enterpret is a customer feedback intelligence platform designed to help product development teams centralize and analyze customer feedback at scale. The company's technology uses adaptive AI models tailored to each organization's unique feedback architecture, enabling precise and granular insights. Enterpret's platform automatically unifies customer feedback across various data types and channels, including support tickets, social media, in-app chat services, and community platforms. The company's proprietary unsupervised machine learning approach allows for dynamic updates to customer feedback schemas from raw text.

The platform offers features such as a unified feedback repository, custom taxonomy for deeper insights, and integrations with numerous apps. Enterpret's AI models filter relevant data, providing a comprehensive understanding of customer experiences and trends. This assists companies in prioritizing product development efforts based on customer feedback, aiming to enhance customer satisfaction and drive product growth. Use cases for Enterpret include prioritizing product roadmaps, answering the "why" behind the "what," iterating quickly after product launches, validating hypotheses for growth experiments, and responding to product quality issues faster.

Enterpret was founded in June 2020 by brothers Varun Sharma and Arnav Sharma. The company launched its beta version about eight months prior to March 2022 and officially launched in March 2022. As of March 2022, Enterpret had grown from two to 15 employees.

Key customers and partnerships

Enterpret's customer base includes notable companies such as Canva, Loom, Notion, Apollo.io, Descript, and Samsung Food. Loom uses Enterpret to gather insights across social media, internal support tooling, and public feedback boards. Apollo.io reported that since launching their Voice of Customer program with Enterpret, they reduced their human inquiry rate by over 40% and improved customer satisfaction within six months. Descript's User Research Lead stated that Enterpret reduced their research synthesis time by 83%. Samsung Food's COO praised Enterpret's ability to consolidate customer feedback from diverse touchpoints and identify ongoing and emerging trends.