Laserfiche

Laserfiche offers a no-code workflow automation platform that enables users to design and automate processes across a range of business functions, such as accounting, sales, compliance, HR, IT, and operations.

The platform’s suite of products include 1) an enterprise content management system, which consists of document management and data capture tools that enable users to store and collaborate on documents, as well as extract and classify unstructured data, 2) process automation tools, which provides over 300 pre-built, industry- and department-specific templates (as of November 2023), and a drag-and-drop interface for users to build digital workflows, and 3) native integrations for users to connect third-party applications and synchronize data.

Moreover, the platform enables users to build tailored solutions for each business function, including automations for 1) accounting teams: Invoice payment processing, expense reimbursements, and PO generation, 2) customer service teams: Support ticket submissions and lead tracking, 3) HR teams: Performance reviews, timesheets, and vacation requests, 4) legal teams: Contract negotiation and reviews, and 5) operations teams: Quality control and shipping management.

In November 2022, the company launched an intelligent data handwriting recognition for its platform that enables businesses to extract handwritten text from semi-structured documents. The company also launched full-text searchability to audio and video files stored on the platform, earlier that year.

Key customers and partnerships

In October 2023, the company partnered with Gimmal , an information governance platform, to combine Gimmal's physical records management system with Laserfiche's digital features, allowing organizations to manage physical documents while making them digitally searchable and viewable. Key features include barcode tracking, space management, and disposition processing.

As of November 2023, the company served six million users from over 9,500 businesses across a range of industries, including government, education, financial services, healthcare, and manufacturing. Its large enterprise customers include PepsiCo, Bank of China, Frisco ISD, Bergen, and Merichem. The company also provided native app integrations with several third-party platforms, such as Microsoft 365, DocuSign, Salesforce, and SAP.