TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience solutions for fast-growing technology companies. Founded in 2008, the company offers a wide array of services including digital customer experience, content security, AI operations, and consulting services. TaskUs leverages a cloud-based infrastructure and combines human touch with automation and artificial intelligence technology to deliver efficient and high-quality customer support. The company's solutions are designed to help businesses increase productivity, reduce costs, and enhance customer satisfaction.

TaskUs employs a digital-first approach in its operations, utilizing technologies such as robotic process automation (RPA) and AI to streamline processes and improve efficiency. The company's product suite includes AutomateUs for process automation, AssistUs for improving agent experience, ConnectUs for better management practices, and Cirrus, a cloud-based platform that enables remote work. TaskUs also offers Falcon, a digital solution for fraud prevention that monitors agent activity.

As of June 2022, TaskUs had approximately 45,300 employees across 26 locations in 13 countries, including the US, the Philippines, and India. The company serves clients in various sectors, including social media, ecommerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech. TaskUs has been recognized for its growth and performance, ranking first in Everest Group's list of BPS Top 10 Service Providers by percentage growth in 2022.

Key customers and partnerships

In December 2021, TaskUs announced a strategic partnership with ASAPP, Inc., an artificial intelligence research-driven company. This collaboration aims to advance digital engagement and deliver enhanced customer experiences by combining ASAPP's AI-Native technology with TaskUs's specialized services and expertise in working with fast-growing technology companies.