Courier Health

Courier Health is a company that provides a Patient Engagement & Support solution for the biopharma industry. The company offers a purpose-built Patient CRM platform designed specifically for life sciences companies to manage patient data and improve patient outcomes. Courier Health's technology integrates disparate patient data sets to create a comprehensive view of each patient's journey, providing real-time visibility into the end-to-end patient experience from initial awareness and activation through prescription, access, and adherence.

The platform serves as a central command center for commercial organizations to orchestrate the patient journey, enabling teams to visualize, execute, and measure omnichannel workflows. This approach allows for more efficient patient and provider engagement by reducing the need to switch between multiple systems. Courier Health's solution is SOC 2 certified and HIPAA compliant, ensuring secure and compliant coordination across promotional and non-promotional teams within biopharma companies.

One of the key challenges Courier Health addresses is the high drop-off rate of patients from therapies, particularly in rare diseases. The company's platform aims to reduce the number of patients who discontinue therapy due to administrative issues, which can include incomplete patient forms, insurance reimbursement failures, and pharmacy coordination problems. By providing a holistic view of the patient's therapy journey, Courier Health's technology helps patient support teams track, manage, and collaborate more effectively with patients, doctors, insurance providers, and other stakeholders.