JitBit

JitBit is a help desk ticketing system that offers both cloud-based and self-hosted solutions for businesses of all sizes. The software focuses on simplicity and ease of use while providing powerful features for managing customer support requests. JitBit's core functionality revolves around email-based ticketing, allowing companies to convert incoming support emails into tickets automatically. The system offers a unified interface where agents can view and manage all customer interactions in one place.

Key features of JitBit include ticket management, automation, knowledge base creation, asset tracking, and performance reporting. The software utilizes machine learning to suggest relevant FAQ articles to agents and automate routine tasks. JitBit also provides mobile apps for both iOS and Android, enabling support teams to manage tickets on the go. The platform supports integration with popular tools like Slack, Jira, and Github, as well as hundreds of other applications through Zapier.

JitBit emphasizes customization options, allowing businesses to tailor the interface to match their branding. The software includes SSL encryption for security and offers flexible deployment options to suit different company needs. JitBit's ticketing system enables features such as ticket routing, canned responses, collision detection, and internal collaboration tools to streamline the support process.