LiveAgent

LiveAgent is a multichannel helpdesk solution developed by QualityUnit, a software development and technology company founded in 2004. Launched in 2007, LiveAgent offers an integrated environment for businesses to manage various customer communication channels. The platform enables users to handle emails, live chats, social media messages, feedback, forum posts, voice calls, and customer support tickets from a single interface. LiveAgent's key features include analytics, mobile helpdesk capabilities, multichannel support, API integration, and a combination of live chat and ticketing functionalities. The software is designed to streamline customer support operations and improve response times across multiple communication channels.

LiveAgent's ticketing system is a central component of its offering, allowing businesses to consolidate all customer communications in one place, potentially saving up to 95% in time, money, and resources. The platform's live chat feature boasts the fastest chat widget on the market and can help increase earnings by up to 48%. Additionally, LiveAgent's call center software includes features such as unlimited call recordings, IVR (Interactive Voice Response), and agent availability management, which can increase issue resolution by up to 56%. The software also supports self-service options through a knowledge base, which can handle up to 90% of customer traffic. LiveAgent offers flexible pricing models, including SaaS licenses ranging from USD 19 to USD 39 per month for the base package, with additional costs for extra agent seats.

Key customers and partnerships

LiveAgent's client base includes notable companies such as Lexmark, Huawei, Habrahabr, SolidTrust Pay, and Shirtinator. The platform integrates with various third-party services and platforms, including Twitter, Facebook, Magento, Shopify, Joomla!, WordPress, Drupal, MailChimp, AWeber, GetResponse, and Highrise. In November 2023, LiveAgent partnered with Slovak Telekom, Slovakia's leading telecommunications provider, to facilitate easy integration of Slovak Telekom numbers into LiveAgent's call center functionality without additional fees from LiveAgent for the connection.