Replikr Digital Humans

New Zealand-based Replikr is an AI-based health technology company that offers a virtual assistant. The company’s solution, Smart Engage, offers a digital assistant that can help with patient enrollment, patient screening, preventive care reminders, patient surveys and feedback, conversational bookings, answering frequently asked questions, reminders and booking confirmations, schedule management, and pre-procedure preparation guidance. The AI system can communicate in 40+ languages, is powered by Microsoft Azure, and can be accessed from most smart devices. Additionally, the company provides a customizable avatar for its virtual assistant so that healthcare providers can customize the avatar in line with their brand, which also integrates with any clinical workflow systems.

The company also provides insights into healthcare providers’ workflows through its “Neural Insights for Clinical Operations” (NICO) offering. NICO includes a predictive analytics workbench for healthcare providers, which can be used to analyze operations such as resource allocation, staff scheduling, wait times, and patient satisfaction, and provides insights generated through deep learning models to help streamline operations and predict potential performance issues. 

The company operates on a B2B2C and B2B basis, offering its services to healthcare providers, who, in turn, use the solution for customer engagement as well as refining their operations.