Indemn

Indemn is a UK-based InsurTech company that provides AI-powered solutions for insurance brokers, MGAs, and carriers. The company specializes in inbound sales and customer service functionality platforms that modernize insurance sales operations, with AI tools that can be integrated into agencies. The company’s platform utilizes large language models (LLMs) to facilitate natural conversation-based insurance interactions, enabling everything from product configuration to underwriting processes.

Indemn offers Agent Copilot, a SaaS solution that functions as a virtual assistant during live chat conversations between insurance professionals and customers. The system works alongside agents and brokers, providing recommendations and adapting to each client's business requirements, tone, products, and knowledge base. The copilot learns from customer interactions and helps deliver personalized services throughout the customer journey, from initial quotes to claims processing, while helping reduce operational costs and increase revenue potential.

The company also offers AI Studio, a platform that enables users to utilize pre-built AI agents or create custom AI agents for insurance operations. Clients can integrate these agents with existing policy management, CRM, claims, and underwriting systems via APIs. These AI agents can process real-time data instantly, automate service requests, manage claims, and provide up-to-date information.