Front is a comprehensive customer service platform designed to enhance service delivery and operational efficiency through AI-powered tools. The platform combines the familiarity of email with the capabilities of a help desk, providing a unified interface for managing customer interactions. It features an omnichannel inbox, live chat, team collaboration tools, and AI-driven chatbots that offer real-time assistance and automate routine tasks. Front’s no-code automation and integrations simplify workflow management, while its knowledge base and analytics tools support scalable, high-quality service.
In October 2022, the company launched the Front Integration Partner Program to increase business value for partners and give customers access to a wider range of integrations. Through open APIs, it had 100+ integrations with software and communications companies such as Salesforce, HubSpot, ClickUp, Aircall, and Dialpad.
The platform’s edge is that it brings together team collaboration tools and customer data to deliver prompt, accurate, and personalized responses. As a result, the firm claims that 75% of Front's monthly active consumers make daily use of the service and have reported noteworthy benefits. This includes Shopify, which claimed that its average monthly replies per chat lowered by at least 10%, while MNX Global Logistics claimed to have saved USD 200,000 in productivity and efficiency costs due to Front’s solutions.
In October 2018, the company acquired scheduling provider Meetingbird to add calendar and meeting scheduling capabilities to its platform.
Key customers and partnerships
As of August 2024, the platform served 8,500+ customers in more than 100 countries, including five of the Fortune 25. Its customers include Shopify, Airbnb, Hulu, Lyft, and Mailchimp.
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