Aware Health

Aware Health is a company that provides direct access telehealth physical therapy services for musculoskeletal (MSK) conditions. The company's platform offers same-day treatment for back and joint pain, allowing patients to consult with board-certified orthopedic clinical specialist physical therapists via live video sessions. Aware Health's approach focuses on early intervention and patient education to reduce pain, improve function, and enhance job performance without relying on unnecessary diagnostic tests or aggressive treatments. The company utilizes a proprietary algorithm to identify potential red flags during patient assessments, ensuring appropriate care and referrals when needed.

Aware Health's treatment process typically begins with a 60-minute video consultation, during which the physical therapist conducts a remote examination, including range of motion measurements and functional movement screening. Based on the evaluation, patients receive personalized, evidence-based exercise prescriptions and education about their condition, prognosis, and pain management. Follow-up appointments are scheduled according to individual patient needs, with an average of 3.4 visits required to resolve complaints.

A study conducted with one of Aware Health's customers in 2023 demonstrated the effectiveness of their approach. The research, published in the International Journal of Physical Therapy, showed that program participants experienced statistically significant improvements in function, pain reduction, and ability to perform their jobs. Moreover, the study revealed that MSK-related claims for Aware Health users were 59% lower than those of non-users, indicating substantial cost savings for employers and employees.

Key customers and partnerships

Aware Health's services have been utilized by various organizations and health plans. Temple University reported positive outcomes from implementing Aware Health's services for its employees, noting reduced total episode costs, decreased radiation exposure from unnecessary imaging, and a low opioid use rate of less than 2% among treated employees. The Staywell Health Plan has also partnered with Aware Health, offering the company's services to its members. Western Regional Benefits has incorporated Aware Health's services into its employee benefits package, with members reporting positive experiences and outcomes.