Moveo.AI offers a no-code platform that enables users to create GenAI-powered agents. Users can upload various data sources, including past chat logs, knowledge bases, websites, and documents and automate a range of customer support operations and processes via a drag-and-drop interface and pre-built templates. Moveo also enables users to build custom AI agents by describing their processes in natural language.
The platform uses a proprietary large language model (LLM), which it claims can automate over 70% of customer support functions and surpass third-party models such as GPT-4 in latency. The model can optimize intent recognition, propose new intents via training phrases, and adjust performance with data from existing sources. Moreover, the users can program agents to converse in up to 21 languages (August 2024), and detect complex behavioral patterns from spelling and syntax errors. The platform runs on kubernetes on AWS, enabling users to manage unexpected spikes in demands and scale accordingly.
Key customers and partnerships
As of August 2024, the company served over 10 million users at companies such as Betano, Avis, Vitex, Skroutz, Allianz, and Alpha Bank. Moveo also reportedly doubled its annual revenue and tripled its employee count the previous year.
Furthermore, the platform features a number of integrations to third-party CRMs and communication tools such as Zendesk, Whatsapp, Viber, Instagram, Salesforce, Slack, and Shopify.
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