Uniphore

Uniphore is a leading enterprise AI platform founded in 2008 and incubated at the Indian Institute of Technology Madras. The company specializes in conversational AI and automation technology, offering solutions that combine generative AI, knowledge AI, emotion AI, and workflow automation. Uniphore's core products include U-Analyze for speech analytics, U-Trust for voice biometrics, U-Self Serve for virtual assistants, and U-Assist for real-time agent support. These solutions are designed to enhance customer experiences across various industries, including banking, BPO, telecom, and healthcare.

The company's X-Platform serves as the foundation for its AI-driven offerings, enabling enterprises to capture, analyze, and act on both structured and unstructured data from customer interactions. In March 2024, Uniphore introduced U-Capture, a solution that allows enterprises to access and leverage conversational data in real-time and post-call, with full data sovereignty and security. Uniphore's technology assists up to 75,000 customer support representatives during approximately 160 million monthly interactions.

Uniphore operates on a B2B software-as-a-service subscription model. The company reported revenue of USD 88.1 million in 2022 and achieved unicorn status in February 2022 with a valuation of USD 2.5 billion. Uniphore has dual headquarters in Chennai, India, and Palo Alto, California, with additional offices in Singapore, Japan, Spain, and Israel.

Key customers and partnerships

Uniphore serves over 1,500 customers and end clients, including major corporations across various sectors such as finance, healthcare, telecommunications, technology, and retail. The company's solutions have been adopted by international banking groups in more than 60 countries, reducing the stress of compliance auditing by 50% through the use of Uniphore's interaction analytics software.