NICE Systems

NICE Systems Ltd. (Nasdaq: NICE) is a leading global provider of software solutions that enable organizations to improve customer experience and prevent financial crime.

Founded in 1986 by former Israeli defense engineers, NICE initially developed logging and recording software for military applications before pivoting to civilian markets. The company went public on the Tel Aviv Stock Exchange in 1991 and listed on Nasdaq in 1996. Headquartered in Ra'anana, Israel, NICE reported 7,102 employees as of 2021.

NICE's product portfolio includes:

• CXone - Cloud-based customer experience platform offering digital-first omnichannel engagement, journey orchestration, analytics and workforce optimization

• Actimize - Financial crime, risk and compliance solutions for banks and financial institutions

• Evidencentral - Digital evidence management for public safety and law enforcement agencies

• NiceVision - Video surveillance and analytics solutions

NICE has grown both organically and through strategic acquisitions. Key purchases include Actimize (2007), Guardian Analytics (2020), and LiveVox (2023). These have expanded NICE's capabilities in areas like financial crime prevention, AI-powered analytics, and proactive customer outreach.

In 2023, NICE launched several AI-driven innovations including Enlighten Copilot, Autopilot and Actions to enhance customer service with generative AI. The company also introduced ElevateAI, offering free AI transcription and analysis services to democratize AI adoption for businesses of all sizes.