Slack

Slack offers a centralized hub for team messaging, file sharing, and integrations with other productivity tools. Slack's core functionality revolves around channels, which can be public or private, allowing teams to organize conversations by project, topic, or department. The platform supports direct messaging, audio and video calls, and screen sharing capabilities. Slack's user interface is designed to be intuitive and customizable, with features like emoji reactions, threads, and custom statuses to facilitate engagement.

As of 2024, Slack boasts over 20 million daily active users across more than 750,000 organizations worldwide. The platform has become particularly popular among tech companies, startups, and remote teams. Slack's success lies in its ability to reduce email overload, improve transparency, and foster a more connected workplace culture. The company has continuously evolved its product, introducing features like Slack Connect for cross-organizational collaboration, Huddles for quick audio conversations, and Slack Canvas for visual collaboration.

Key customers and partnerships

Slack's customer base spans various industries and company sizes. Notable enterprise clients include IBM, Target, Airbnb, and NASA's Jet Propulsion Laboratory. In the tech sector, companies like Uber, Intuit, and Oracle utilize Slack for their internal communications. Slack has also gained traction in educational institutions, with Arizona State University implementing it across their system.

The platform has formed strategic partnerships to enhance its offerings. In 2020, Salesforce acquired Slack for USD 27.7 billion, aiming to create a comprehensive digital workspace solution. Slack has also established partnerships with major tech companies to offer seamless integrations. For instance, its collaboration with Google allows for easy integration with Google Workspace tools. Additionally, Slack's App Directory features over 2,000 third-party integrations, enabling users to connect Slack with a wide range of productivity, project management, and analytics tools.