Verint Systems

Verint Systems Inc. (Nasdaq: VRNT), known as The Customer Engagement Company, is a global leader in Actionable Intelligence solutions focusing on customer engagement optimization and cyber intelligence. Headquartered in Melville, New York, Verint serves over 10,000 organizations in more than 180 countries, including over 85% of the Fortune 100 companies.

Verint's product portfolio includes:

• Workforce Engagement Management solutions

• Voice of the Customer Analytics platform

• Customer Journey Analytics

• Quality Management and Recording

• Performance Management

• Coaching and eLearning tools

• Back-office and branch workforce optimization

Verint's solutions leverage artificial intelligence and cloud capabilities to help organizations capture, analyze and act on customer, business and market intelligence. The company's Open CCaaS Platform embeds AI-powered specialized bots directly into workforce engagement workflows, aiming to improve both agent and customer experiences. Verint's offerings are designed to help organizations maximize customer experience automation, elevate the customer experience, and reduce operating costs.

In March 2024, Verint maintained its leadership position in contact center workforce engagement management according to the latest market report. The company achieved perfect customer satisfaction scores across all vendor categories, including implementation, training, professional services, innovation, and overall vendor satisfaction.