Cordless is a UK-based conversational intelligence solutions provider that offers a telephony platform to help improve service delivery for customer support teams. The platform features call recording, transcripts, real-time dashboards, SMS automation, support via Slack, quality management (QA and feedback flow), call transfers, call insights, and analytics. It also allows managers to automatically categorise calls, assess customer sentiment at scale, and summarise conversations, giving agents better insights into customer needs and feedback. It integrates with customer relationship management (CRM) platforms like Hubspot, Salesforce, and Zoho. As of March 2023, its customers include Curve, Plend, Second Nature, and Fronted.
The platform claimed to bring the power of GPT-3 to the world of voice-based customer care.
Funding and financials
In March 2023, the company raised more than EUR 2.1 million (~USD 2.3 million) in a seed funding round led by Fly Ventures. It planned to use the funds for further platform development.
No investor data is available
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