Based in Israel, Ask-AI offers advanced chatbot and automation platforms designed to improve customer service efficiency and reduce response times. Ask-AI’s main use cases include customer support, customer success, and knowledge management. Its platform, MosAIc, uses AI-powered analytics to turn customer interactions into business intelligence for decision-making. It consolidates customer interactions from various channels like tickets, calls, Slack, and emails to create a complete customer profile, enabling customer success managers to offer personalized support, enhance customer satisfaction, and build stronger relationships. It also identifies recurring issues linked to shifts in sentiment, customer churn risk, and upsell potential, enabling improvements in customer experiences and refining business strategies.
Key customers and partnerships
As of May 2024, Ask-AI served several SaaS companies, including monday.com, CallRail, Yotpo, Armis, Coralogix, Conductor, Own Company, Altruist, Qt Group, Planview, Churnzero, Bob, and Unity.
Funding and financials
In January 2024, Ask-AI raised USD 11 million in Series A funding led by Leaders Fund, with contributions from Vertex Ventures, State of Mind Ventures, and GTMFund, among others. The company planned to leverage this investment for its growth strategy, aiming to double its team size to 80, with teams based in Tel Aviv and Toronto.
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