Zingtree

Zingtree is an AI-powered customer experience (CX) platform that uses interactive decision trees to improve agent effectiveness and customer self-service. Founded in 2014, Zingtree provides no-code tools for creating detailed agent scripts, guiding customers to solve their own issues, and managing internal processes at scale. The platform allows businesses to break down complex situations into simple, step-by-step questions that guide teams to the best actionable solutions. Zingtree's interactive decision trees can be used for various purposes, including training team members, powering agent scripts, building interactive guides, troubleshooters, and knowledge bases.

The platform offers features such as a drag-and-drop interface for easy tree building, customization options to match organizational branding, and the ability to embed trees into websites or launch them from help desks or CRMs. Zingtree's decision trees are designed to reduce the risk of users becoming overwhelmed with information, empowering comprehensive, logic-based decision making. The company claims its solution can reduce agent ramp time by up to 85%, cut contact center costs by up to 70%, and automate up to 50% of ticket volumes.

Zingtree's platform includes AI capabilities for creating and maintaining decision trees, as well as features like audit trails and analytics to track usage patterns and gather actionable data. In January 2022, Zingtree raised USD 15 million in Series A funding to further develop its product, with plans to add enhancements like artificial intelligence, machine learning, and data insight solutions.