Netherlands-based Runnr.ai offers a GenAI-powered communication platform designed to enhance guest experiences in hotels. The platform allows for the automation of guest communications through WhatsApp, Booking.com, and a website chat widget. Additionally, it offers guest analytics, integrates with hotel property management systems for billing of additional services like breakfast, restaurant reservations, late check-outs, and room upgrades.
The system, which provides translations into native languages claims to reduce guest queries by 95%, enhancing customers' experience and proving popular with more than 50% of guests.
The company generates revenue via monthly subscriptions, priced at EUR 3 (~USD 3.3) per room.
Key customers and partnerships
As of January 2024, Runnr.ai onboarded over 100 hotels, with key customers including WestCord Hotels, Excite Hotels and The Anthony.
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