Synapse Health is a company transforming the durable medical equipment (DME) industry through its innovative solutions aimed at improving experience, accountability, and transparency for all stakeholders. Founded in 2016, Synapse Health initially launched its Synapse Equip platform, a digital system that streamlines the process of ordering equipment for patients in skilled nursing facilities and hospice organizations. The platform integrates with electronic medical record (EMR) systems, providing reporting, analytics, and consolidated invoices.
In addition to Equip, Synapse Health offers two other solutions: Synapse Connect and Synapse Room+Board. Through the Connect model, the company serves as the DME provider on record with health plans/payors, handling the end-to-end equipment ordering process, including order intake, fulfillment logistics, and claims submissions. Room+Board is a solution designed to reduce administrative challenges for hospices and skilled nursing facilities (SNFs) arising from pass-through billing by helping them reconcile records, rates, and expedite payments.
Synapse Health's technology-enabled solutions streamline the DME process, creating a seamless experience for all stakeholders, including prescribers, payors, providers, and patients. The company's platforms provide real-time, accurate clinical and order information, allowing it to address patients' needs faster. As of March 2023, Synapse Health had over 1,000 SNF and hospice contracts, and by September 2022, it had delivered its 1 millionth order to a patient.
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