Synapse

Synapse offers a banking-as-a-service (BaaS) infrastructure primarily for banking and financial service providers. The infrastructure applies machine learning and automates repetitive back office tasks, covering a breadth of products, including deposit, lending, investment products, and payments platforms, among others. Its white-label infrastructure is available through application programming interfaces (APIs), allowing developers to launch customer-facing FinTech services.  

The company expanded its platform by launching the “Credit Hub” offering in August 2021, for financial institutions to help individuals build and access credit, and offer cards, credit building tools, lending accounts, and cashback rewards. Synapse claims its platform enables users to build FinTech solutions in six weeks, compared to the 18 months taken by typical alternatives. The Credit Hub was in private beta until August 2021, and in private beta it had issued around 1 million credit accounts and extended over USD 40 million in credit. 

In June 2019, the company claimed that its integrations allow developers and apps to reduce the incremental cost of operating financial products to zero, from around USD 130-USD 150.Synapse looks to broaden its global footprint by gradually entering Europe, Asia, Latin America, and Africa. As of June 2019, its operations were limited to the US; however, the company intended to begin its foreign expansion to Canada and Europe by initially launching payment, deposit, and debit card issuances, expanding to lending and investment products thereafter.

In October 2023, Synapse laid off nearly 40% of its workforce due to worsening macroeconomic conditions having unfavorable impacts on business circumstances, clients, and platforms. In June 2020, the company laid off nearly half of its workforce across 11 departments owing to the Covid-19 pandemic. This was largely due to the pandemic having a negative impact on its customers, who primarily comprised early-stage startups.

In April 2024 , Tabapay acquired the assets and affiliates of Synapse, for an undisclosed sum, following the filing of a voluntary bankruptcy petition under Chapter 11 by Synapse. Through this acquisition, TabaPay planned to leverage Synapse's assets and technologies to broaden its financial services offerings, while Synapse will continue to operate independently.

Key customers and partnerships

In January 2022, Synapse partnered with TrueAccord to offer debt collection service infrastructure for its clients.

Funding and financials

In April 2020, the company’s annual recurring revenue was estimated at around USD 20 million-USD 30 million and the company reportedly doubled its revenue in 2020 and saw a 150% revenue growth year-to-date July 2021. Notably, as of January 2021, Synapse had more than 7.8 million users and processed over USD 39 billion in transactions.