eDesk

eDesk is an ecommerce support platform that provides customer service solutions for online retailers selling across multiple channels. The company's core product is an AI-powered helpdesk software designed specifically for ecommerce businesses. eDesk consolidates customer interactions from various sales channels and communication platforms into a single unified inbox, allowing merchants to manage all their customer support from one centralized location.

The eDesk platform offers features such as ticket management, automation tools, and AI-assisted responses to help businesses provide faster and more personalized customer service. It integrates with major ecommerce platforms and marketplaces including Shopify, Amazon, eBay, and others. The software enables businesses to associate customer messages with order details and full customer histories across all sales channels. This allows for more contextual and efficient support.

In addition to its helpdesk functionality, eDesk provides analytics and reporting capabilities to help businesses track customer service performance and make data-driven decisions. The platform also includes a Feedback module that allows merchants to automate review requests to customers.

Originally founded in 2012 as xSellco by entrepreneur Ray Nolan, the company rebranded to eDesk in 2021. As of May 2022, eDesk was planning significant expansion, with aims to more than double its workforce over the following 18 months. The company operates with a hybrid work model, offering both remote work options and office spaces for employees.