HelpCrunch

HelpCrunch is an all-in-one customer service platform that offers a range of tools to help businesses manage customer interactions across multiple channels. The software includes features such as live chat, email support, knowledge base creation, and chatbots. HelpCrunch's live chat functionality allows businesses to engage with website visitors in real-time, while its email support system enables teams to manage customer inquiries efficiently through a shared inbox.

The platform's knowledge base feature allows companies to create self-service resources for customers, which can be integrated into the chat widget for easy access. HelpCrunch also offers customizable chatbots that can be used to automate customer support and lead generation processes. The software provides automation capabilities, including the ability to set up auto messages and create custom inboxes with specific routing rules for tickets.

HelpCrunch's reporting and analytics tools, while relatively basic, allow businesses to track key performance metrics. The platform is designed to be user-friendly and offers a good balance of features at a competitive price point, making it particularly appealing for small to medium-sized businesses looking for a comprehensive customer service solution.

Key customers and partnerships

HelpCrunch has been adopted by companies across various industries. For instance, SE Ranking, a search engine optimization tool provider, switched from Intercom to HelpCrunch and reported achieving over 95% customer satisfaction while handling more than 1,500 chats monthly. Maidily, a cleaning services company, moved from HubSpot to HelpCrunch, citing the platform's more intuitive knowledge base function. PR-Dashboard, a public relations software company, reported that their customers found HelpCrunch's live chat more appealing and used it twice as often as their previous solution. Fitlap, a fitness and nutrition platform, achieved 11.5% more unique clicks on their emails compared to industry standards after switching to HelpCrunch from Intercom.