Neople

Neople, founded in 2023, is a Dutch startup that creates AI-powered digital co-workers for ecommerce customer support teams. The company's mission is to solve customer support challenges by offering intelligent virtual assistants that can handle routine inquiries and tasks. Neople's AI co-workers, known as "Neoples," are trained on product information, FAQs, and past conversations, allowing them to provide accurate and contextually relevant responses to customer queries. These digital assistants can adapt their tone of voice to match each company's specific requirements and operate within the same work environments as human employees, such as Slack, Microsoft Teams, or contact centers like Trengo and Zendesk.

The company's technology focuses on improving the efficiency and quality of customer support by automating repetitive tasks while maintaining a human touch. Neople's approach, which they call "Collegial AI," aims to create AI colleagues with the right soft skills to handle time-consuming tasks exactly as instructed. This allows human support agents to focus on more complex issues and edge cases. As of June 2024, over 100 leading Dutch and German ecommerce businesses have employed Neople's digital co-workers. The company is actively working on enhancing its AI technology to enable fully autonomous customer service in the future.

Key customers and partnerships

Neople's client base includes notable companies such as Rituals, The Social Hub, PSV Eindhoven, PON Bikes, and Vitaminstore. Other businesses that have employed Neople's digital co-workers include Toppy, Fitforme, Proforto, and Bax-shop. Neople's expansion into the German market, with plans to open a Berlin office in September 2024, indicates growing interest from businesses outside the Netherlands.