Gnatta

Gnatta is a contact centre platform designed for enterprise businesses. The company offers a highly secure and fully-featured solution that integrates seamlessly with existing technology stacks. Gnatta's platform focuses on reducing cost-to-serve through automation at various stages of the customer journey. The system includes a workflow builder with numerous configurations to minimize repetitive tasks. It can automate processes such as filtering junk, prioritizing queues, and assigning interactions to chatbots. Gnatta's platform is capable of integrating with any application that provides an open API and supports in-app widgets, allowing agents to focus more on customer interactions rather than data gathering. The company's omnichannel customer service approach caters to modern shoppers who switch between apps, websites, and in-store experiences. Gnatta's system provides a single customer view across all platforms, treating each contact as part of an ongoing conversation between customers and brands.