500 Global is a multi-stage venture capital firm with $2.4 billion in assets under management. The firm invests in founders who are building fast-growing technology companies. It focuses on markets where technology, innovation, and capital can generate long-term value and economic growth. 500 Global collaborates with key stakeholders and provides advisory services to governments on fostering entrepreneurial ecosystems to support startups. The firm has invested in over 5,000 founders and more than 2,800 companies across 80+ countries. It has funded over 35 companies valued at more than $1 billion and over 160 companies valued at over $100 million, including those that are private, public, or have exited. The team consists of over 190 members based in more than 25 countries, with experience as entrepreneurs, investors, and operators from leading technology companies.

500 Global

Newable Ventures is a private investment group that connects early-stage investors with high-growth scale-up companies. They provide Private Investors, Family Offices, and Corporate Investors the opportunity to invest in potentially high-growth early-stage knowledge-intensive companies. Many of their Investors not only invest in the companies they present but also work alongside them as Lead Investors to help them unleash their potential. Having been in operation for over 30 years they have developed an extensive ecosystem of investors, co-investors, and partners who they work with to ensure they have an extensive pipeline of early-stage companies to work with. Investors are able to attend their Investor Events to meet entrepreneurs directly or invest in their Funds for a more passive approach. Typically they invest in UK-based innovative companies who qualify for investment under the Enterprise and/ or Seed Enterprise Investment Schemes.

Newable Private Investing

The stated aim of LCIF is not to fund London tech businesses that otherwise would not get funded but rather to enable those who can raise, to raise significantly more so that they have a sufficient money, time and resources to prove their business model. This way London based tech startups will be more able to raise their next round of funding and thereafter become the great tech companies that London so wants and requires. The London Co-Investment Fund was launched by the Deputy Mayor of London on the 4th December at City Hall. LCIF six co-investment partners has been selected based on their excellent track records of investing and supporting early stage tech businesses in London.

London Co-Investment Fund

Ascension is an early-stage VC built by exited entrepreneurs to back the next generation of tech and impact founders. Run by an experienced and diverse team of successful entrepreneurs, we have been relentlessly dedicated to finding the UK’s best Seed-stage startups since 2014. Ascension benefits from the active industry connections essential for the sourcing and development of deal-flow and due diligence. The team has co-invested with the UK’s leading angels and VCs, key to securing follow-on funding as the portfolio businesses move to their next stage of growth. We believe in building an inclusive, community driven brand that can benefit the wider UK tech ecosystem and strive to work with conviction, integrity, humour, and humility.

Ascension

SentiSum

SentiSum is an AI-powered customer experience (CX) platform, transforming how businesses access and utilize customer insights. As a next-generation CX solution, SentiSum leverages advanced natural language processing and generative AI to analyze vast amounts of data from multiple channels, including support tickets, emails, voice calls, and NPS surveys. SentiSum's user-friendly interface and comprehensive data integration capabilities give businesses a holistic understanding of customer sentiment and needs, empowering them to make data-driven decisions and improve customer satisfaction. With support for over 100 languages and a highly customizable, scalable platform, SentiSum caters to a wide range of industries, helping businesses worldwide to become more customer-centric.

SentiSum offers an AI-powered customer analytics platform that analyzes customer feedback data from various channels, including reviews, surveys, emails, social platforms, and customer complaint systems. The platform aggregates this information into a single dashboard in real-time, allowing companies to prioritize areas for improvement and make data-driven customer experience decisions. SentiSum's technology employs machine learning to automate support conversation tagging with high accuracy and granularity, enabling businesses to uncover actionable insights from customer interactions.

Insight Platforms

SentiSum Platform: Use-Cases, Insights and Reviews | 2024 Cuspera

Integrations - SentiSum

Using AI to mimic and understand human language

Natural Language Processing Tools

SentiSum offers an AI-powered customer analytics platform that analyzes customer feedback data from various channels, including reviews, surveys, emails, social platforms, and customer complaint systems. The platform aggregates this information into a single dashboard in real-time, allowing companies to prioritize areas for improvement and make data-driven customer experience decisions. SentiSum's technology employs machine learning to automate support conversation tagging with high accuracy and granularity, enabling businesses to uncover actionable insights from customer interactions.
The platform's key features include rapid insight generation, collaborative customer experience management, and multi-channel support. SentiSum's AI model is customized for each client, focusing on issues specific to their customers and facilitating quick root cause analysis. This tailored approach helps companies identify new, trending, and hidden issues affecting their customer base. By automating workflows, SentiSum enables businesses to triage and prioritize inquiries based on topics or sentiment, potentially improving customer experience and increasing sales. The platform's dashboard is designed to be user-friendly, making it easy for various departments within an organization to access and utilize customer insights for informed decision-making in areas such as product development, website improvements, operations, and overall customer experience enhancements.

Reduct is a cloud-based video editing and storage platform that enables users to transcribe, organize, and edit video content through text-based interfaces. The platform uses automated transcription technology to convert video and audio files into searchable text transcripts. Users can then highlight, tag, and edit these transcripts to create video clips and reels. Reduct's key differentiator is its ability to edit video by manipulating the corresponding transcript text, allowing for efficient review and compilation of interview footage and other video content. The platform supports various file formats and integrates with video conferencing tools like Zoom for direct import of recordings. Reduct also offers collaborative features, allowing multiple team members to work on projects simultaneously. In addition to its core editing capabilities, Reduct provides unlimited cloud storage for video files, making it a comprehensive solution for video post-production workflows.
Key customers and partnerships
Reduct caters to a range of industries and professionals, including researchers, content creators, marketers, and corporate teams. The platform has developed integrations with popular video editing software like Adobe Premiere Pro, enabling users to export their Reduct projects as editable sequences in these applications. Reduct also supports Final Cut Pro through XML export.

Reduct

MonkeyLearn is an AI-powered text analysis and data visualization platform that enables businesses to extract insights from unstructured textual data. The platform offers both pre-built and custom machine learning models for tasks such as sentiment analysis, keyword extraction, topic detection, and intent classification. MonkeyLearn's no-code interface allows users to clean, label, and visualize customer feedback data without requiring programming skills. The platform can process various types of text data including customer reviews, surveys, social media posts, and support tickets. MonkeyLearn integrates with popular tools like Excel, Google Sheets, Zapier, and Zendesk, allowing users to connect their existing data sources. In 2023, MonkeyLearn launched an all-in-one text analysis and data visualization studio that provides instant insights with greater granularity. The platform offers customizable dashboards and templates for different business scenarios, enabling users to create visualizations tailored to their specific needs.

MonkeyLearn

Keatext is an AI-powered text analytics platform that specializes in interpreting customer feedback. The company's cloud-based solution synthesizes large volumes of unstructured feedback data from multiple channels, including open-survey questions, online reviews, support tickets, chats, and social media posts. Keatext's platform utilizes deep learning and natural language processing to analyze, cluster, correlate, and track customer opinions autonomously, providing actionable insights through a comprehensive dashboard.
The platform is designed to minimize response time and requires no setup, featuring multilingual analysis and context-sensitive, industry-agnostic understanding. It automatically visualizes correlations and trends, offering immediate report-sharing capabilities. Keatext's technology adapts to various industries without requiring algorithm customization, eliminating the need for keywords, lexicons, and semantic dictionaries.
Founded in 2010 by Narjès Boufaden, Keatext initially operated as a professional services provider. In 2015, the company transitioned to a product-based model with the launch of its cloud-based AI-powered text analytics platform. Keatext's solution helps businesses optimize profitability through customer feedback analysis, enabling them to move from assumption-based decision-making to data-driven, research-based strategies. The platform significantly reduces the time required for analyzing customer feedback, with users reporting that tasks that previously took eight hours can now be completed in 10 minutes using Keatext.

Keatext

Aircover is a sale assistant tool that leverages conversational AI and real-time technologies to enhance the efficiency of sales teams. The platform integrates with virtual meetings, providing sales representatives with up-to-date messaging and positioning information. This approach aims to reduce ramp time for new representatives and products, shorten sales cycles, and increase win rates. Aircover's AI-powered system enforces best practices throughout sales meetings, offering real-time answers to representatives and potentially reducing the number of follow-up meetings required per prospect. The tool is designed to serve a wide range of users, from individuals to large enterprises. Aircover also features a relationship management component, allowing users to store notes and track roles within deals. By putting sales enablement on autopilot, the platform seeks to streamline the sales process and improve overall performance.

Aircover

NeuralSpace is an AI SaaS company that specializes in providing advanced text and voice AI technologies in over 100 languages. Founded in 2019, the company focuses on delivering language AI solutions, particularly for Arabic, Indian, and other low-resource languages predominantly spoken in Asia, the Middle East, and Africa. NeuralSpace's platform offers a suite of products including speech-to-text, machine translation, entity recognition, transliteration, data generation, language detection, and text-to-speech conversion. The company's flagship product, VoiceAI, launched in October 2023, provides highly accurate call transcription, translation, and speech analytics for Arabic and Indian languages and dialects, achieving an average accuracy rate of 91%. NeuralSpace utilizes proprietary speech-to-text technology trained on a dataset of 40,000 hours of audio data, which it aims to increase to 100,000 hours. The company's no-code modular toolkit enables enterprises to train and deploy AI models for language processing applications without extensive coding knowledge. NeuralSpace's technology leverages modeling techniques such as transfer learning, multilingual learning, and data augmentation to work effectively with limited text or speech data. The platform can be accessed through a command-line interface, REST APIs, or a no-code GUI, making it versatile for various integration needs.

NeuralSpace

Solutions that use techniques such as named entity recognition, part-of-speech tagging, or summarization to produce insights from unstructured textual documents.

Platforms that summarize conversations, audio, or video files including reactions into text formats.

Tools to identify and analyze the opinions or emotions expressed in survey responses or reviews to produce actionable insights.

Platforms that decipher search queries by analyzing structured and unstructured data based on user intent and behavior.

Solutions that enable real-time conversation through chatbots or automate ticket routing to relevant agents.

Tools that automatically translate text from one language to another.

Tools that detect plagiarism, punctuation errors, or style errors in text.

NLP tools such as chatbots are used to cater to each individual

NLP tools are built using AI/ML technologies

Some NLP tools are built using foundation models

NLP tools are provided for other companies to integrate into their workflows

SentiSum

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