SentiSum

Overview
Natural Language Processing Tools?
Product stageSegments
Early
?
Conversational AI and customer service automation
?

SentiSum offers an AI-powered customer analytics platform that analyzes customer feedback data from various channels, including reviews, surveys, emails, social platforms, and customer complaint systems. The platform aggregates this information into a single dashboard in real-time, allowing companies to prioritize areas for improvement and make data-driven customer experience decisions. SentiSum's technology employs machine learning to automate support conversation tagging with high accuracy and granularity, enabling businesses to uncover actionable insights from customer interactions.

The platform's key features include rapid insight generation, collaborative customer experience management, and multi-channel support. SentiSum's AI model is customized for each client, focusing on issues specific to their customers and facilitating quick root cause analysis. This tailored approach helps companies identify new, trending, and hidden issues affecting their customer base. By automating workflows, SentiSum enables businesses to triage and prioritize inquiries based on topics or sentiment, potentially improving customer experience and increasing sales. The platform's dashboard is designed to be user-friendly, making it easy for various departments within an organization to access and utilize customer insights for informed decision-making in areas such as product development, website improvements, operations, and overall customer experience enhancements.


Sources

Disclaimer: This company profile has been generated using data obtained through automated web searches and advanced generative AI technology. While we strive to ensure the accuracy and reliability of our sources, auto-generated information could be outdated or inaccurate and should be verified independently.
HQ location:
76 Vincent Square Westminster GBR
Founded year:
2017
Employees:
11-50
IPO status:
Private
Total funding:
USD 1.2 mn
Last Funding:
USD 500.0 k (Pre Seed; Jan 2021)
Last valuation:
-
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Company profile
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