Generated Health

Generated Health specializes in automated care coordination through its AI-powered digital nurse, Florence. The company's primary offering is an AI system designed to engage patients in automated clinical conversations and care management, particularly focusing on chronic conditions such as diabetes, hypertension, and congestive heart failure. Florence aims to improve patient engagement, boost medication adherence, and develop a platform for enhanced long-term clinical outcomes. The AI nurse operates 24/7, providing continuous support to patients and automating care coordination tasks. Generated Health's technology is designed to address healthcare challenges such as staff shortages and the need for effective patient engagement in chronic disease management.

The company's approach to patient care emphasizes behavior change and self-management, recognizing that unhealthy behaviors contribute significantly to premature deaths and morbidity in the US. Generated Health's AI nurse, Florence, is described by patients as a supportive presence that reminds them to take medication and provides care similar to a doctor. Clinicians view Florence as an "autopilot" or a "personable robot" that extends their reach to patients.

In September 2023, Generated Health conducted a 6-month pilot at Staploe Medical Centre in Ely, demonstrating improved patient engagement and time savings in hypertension diagnosis. The company's technology aims to reduce hospital readmissions, particularly for conditions like congestive heart failure, which is noted as the highest-costing ambulatory care sensitive condition in the US.

Key customers and partnerships

Generated Health has partnered with William & Mary for research and development of next-generation AI to further automate care coordination. This collaboration, announced in 2024, focuses on creating 'synthetic patient' data to train the digital nurse Florence using Generative AI and Reinforcement Learning. The company has also worked with Equality Health, a leader in value-based care, as evidenced by a fireside chat between Dr. Mark Stephan, Chief Medical Officer at Equality Health, and Ingolv Urnes, CEO of Generated Health, in September 2024. Additionally, Generated Health has engaged with healthcare providers in Virginia to transform patient engagement, particularly for those managing multiple chronic conditions.