Solace

Solace is a digital health platform that connects patients with expert healthcare advocates. Founded in 2022, the company aims to improve health outcomes for individuals and families by providing personalized navigation through the complexities of the healthcare system. Solace's platform uses a proprietary matching algorithm to pair patients with dedicated advocates who are former doctors, nurses, pharmacists, and other clinical professionals. These advocates assist patients with various healthcare tasks, including scheduling appointments, coordinating care, navigating insurance claims, and providing support throughout their care journey.

The company offers its services across all 50 US states, catering to patients with a wide range of conditions, including aggressive and autoimmune diseases, active hospitalizations, chronic conditions, and care transitions. Solace's platform allows patients to interact with their advocates in real-time, asking questions, sharing health updates, and tracking progress. The company has partnered with Medicare and Medicare Advantage plans to provide services to most patients for as little as USD 0 out-of-pocket.

Solace utilizes data from patient surveys, supporting clinical physicians, and electronic medical records to assess the efficacy of its advocacy services. The company has achieved a Net Promoter Score (NPS) of 96, indicating high customer satisfaction. As of August 2024, Solace had raised a total of USD 21 million in funding since its inception.

Key customers and partnerships

Solace has established direct partnerships with Medicare and Medicare Advantage plans to provide its services to enrolled patients. The company is working toward expanding its coverage to include Medicaid and private insurance patients.