Smart Moderation is an AI-powered comment moderation service designed to protect brands' social media profiles and online communities. The company's technology automatically detects and removes inappropriate content, including hate speech, spam, trolls, and bullying across platforms such as Facebook, Instagram, and YouTube. Smart Moderation's proprietary AI system utilizes machine learning and natural language processing to understand text holistically, going beyond simple keyword matching. The technology was initially trained using Facebook's official community standards and continues to learn from users' preferences and past actions, creating a customized moderation approach over time.
The company offers a subscription-based B2B SaaS solution that operates 24/7 in real-time, providing continuous protection without human intervention. Smart Moderation's setup process is designed to be quick and straightforward, requiring only three steps: signing up with a Facebook account, connecting to social networks, and adding profiles. This streamlined approach allows brands to implement the service in less than a minute, offering immediate protection for their online presence.
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