Assort Health provides AI solutions specifically designed for healthcare call centers. Its system has been reportedly effective in improving patient call-in services while reducing expenditure for healthcare providers. By integrating with electronic health records (EHRs), Assort Health's platform autonomously resolves patient inquiries, covering a range of tasks from appointment scheduling to providing information on services like visiting hours and parking. It also offers analytics and intelligence around call center performance and suggestions for optimization areas.
Key customers and partnerships
An early adopter of Assort Health’s innovative solution is the Chicago Division of the Illinois Bone and Joint Institute, which has reported notable improvements, such as a significant decrease in call abandonment rates and reductions in average hold times.
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