ProProfs

ProProfs is a cloud-based SaaS company that offers a suite of software tools designed to enhance customer relationships and improve business operations. Founded by Sameer Bhatia, the company is headquartered in Santa Monica, California. ProProfs' flagship products include Help Desk, Live Chat, Knowledge Base, Quiz, Survey, and Project Management software. These tools are designed to work together seamlessly, providing businesses with a comprehensive solution for customer support, employee training, and project management.

The company's Help Desk software centralizes customer support requirements into a single location, allowing support teams to manage tickets, automate repetitive tasks, and improve internal collaboration. ProProfs Chat enables businesses to connect with website visitors in real-time, offering live chat support and lead generation capabilities. The Knowledge Base software allows companies to create self-service portals, reducing the workload on support teams and empowering customers to find answers independently.

ProProfs has expanded its offerings through strategic acquisitions, including Qualaroo (2020), BIGContacts (2020), Picreel (2021), Project Bubble (2016), HelpIQ (2015), and Live2Support (2015). These acquisitions have strengthened ProProfs' position in the customer insights, customer experience management, and customer acquisition markets. As of March 2021, ProProfs hosted more than 1,000,000 pages of content in 70+ languages, making it a leading platform for online training and assessment.

Key customers and partnerships

ProProfs caters to a diverse range of industries, including electronics, natural resources, banking, government agencies, non-profit organizations, and consumer goods. The company's tools are utilized by businesses of various sizes, from month-old startups to some of the largest enterprises.

In February 2022, ProProfs reported that its chat product was being used as the primary method for supporting and connecting with prospects and customers across a wide range of companies. The company's focus on creating simple, delightful experiences for its users has contributed to its growing popularity and positive reviews in the market.